Brett Smith
Edmond,Oklahoma
Summary
Military veteran and hardworking Delivery Manager trains efficient and accurate teams. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work. Adept at providing fantastic customer service.
Overview
12
12
years of professional experience
Work History
Delivery and Pickup Team Lead
Walmart
Edmond, OK
05.2019 - Current
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Fielded customer questions and complaints and rectified issues.
- Managed resources effectively to avoid unnecessary delivery delays.
- Directly supervised a team of over 70 associates.
- Coordinated with third party drivers.
Water Treatment Specialist
United States Army Reserve
Belington, WV
07.2011 - 07.2019
- Maintained water treatment equipment.
- Performed water quality analysis, testing and verification.
- Assisted in water reconnaissance and site preparation.
- Operated heavy equipment such as front-end loaders, forklifts, and telehandlers regularly.
- Drove and operated load handling vehicles.
Logistical Specialist
US Army
Kuwait
01.2017 - 11.2017
- Created and maintained records, which included stock lists, inventory and material counts.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Reviewed incoming materials for accuracy against bills of contract, purchase orders and shipping documentation.
Conciege
WVU Medicine
Morgantown, WV
07.2015 - 01.2017
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Education
High School Diploma -
Elkins High School
Elkins, WVSkills
- Daily Operations Management
- Driver Coordination
- Heavy Equipment Operation
- Equipment Maintenance
- Tracking Metrics
- Logistical Operations
- Report Preparation
- Safety Standards
- Warehouse Functions
- Situational Awareness
Timeline
Delivery and Pickup Team Lead
Walmart
05.2019 - Current
Logistical Specialist
US Army
01.2017 - 11.2017
Conciege
WVU Medicine
07.2015 - 01.2017
Water Treatment Specialist
United States Army Reserve
07.2011 - 07.2019
High School Diploma -
Elkins High School