Brett Smith
Edmond,Oklahoma
Summary
Military veteran and hardworking Delivery Manager trains efficient and accurate teams. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work. Adept at providing fantastic customer service.
Overview
12
12
years of professional experience
Work History
Delivery and Pickup Team Lead
Walmart
05.2019 - Current
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Fielded customer questions and complaints and rectified issues.
- Managed resources effectively to avoid unnecessary delivery delays.
- Directly supervised a team of over 70 associates.
- Coordinated with third party drivers.
Water Treatment Specialist
United States Army Reserve
07.2011 - 07.2019
- Maintained water treatment equipment.
- Performed water quality analysis, testing and verification.
- Assisted in water reconnaissance and site preparation.
- Operated heavy equipment such as front-end loaders, forklifts, and telehandlers regularly.
- Drove and operated load handling vehicles.
Logistical Specialist
US Army
01.2017 - 11.2017
- Created and maintained records, which included stock lists, inventory and material counts.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Reviewed incoming materials for accuracy against bills of contract, purchase orders and shipping documentation.
Conciege
WVU Medicine
07.2015 - 01.2017
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Education
High School Diploma -
Elkins High School
Elkins, WVSkills
- Daily Operations Management
- Driver Coordination
- Heavy Equipment Operation
- Equipment Maintenance
- Tracking Metrics
- Logistical Operations
- Report Preparation
- Safety Standards
- Warehouse Functions
- Situational Awareness
Timeline
Delivery and Pickup Team Lead
Walmart
05.2019 - Current
Logistical Specialist
US Army
01.2017 - 11.2017
Conciege
WVU Medicine
07.2015 - 01.2017
Water Treatment Specialist
United States Army Reserve
07.2011 - 07.2019
High School Diploma -
Elkins High School
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