Brett Williams
Massillon,OH
Summary
Dynamic Operations Supervisor with a proven track record at UPS, excelling in performance monitoring and employee training. Spearheaded cost reduction initiatives, enhancing operational efficiency. Recognized for motivational leadership, successfully managing a team of 60 to achieve optimal productivity while ensuring strict safety compliance. Committed to continuous improvement and exceptional customer service.
Overview
30
30
years of professional experience
Work History
OPERATIONS SUPERVISOR
UPS
CANTON, OH
02.2000 - Current
- Supervised daily operations and workflow in package delivery and logistics.
- Trained new employees on safety protocols and operational procedures.
- Monitored performance metrics to identify areas for improvement.
- Managed inventory levels to support efficient warehouse operations.
- Resolved customer inquiries related to shipping and deliveries promptly.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Ensured compliance with all safety regulations in the workplace.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Implemented cost-saving measures throughout the organization's operations.
- Led team of 60 in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Service Provider
UPS
Canton, OH
05.1995 - Current
- Operated delivery vehicles while following safety and traffic regulations.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted customers with setting up new products and services.
- Investigated root causes of problems reported by customers.
Education
Bachelor of Science - Finance
University of Akron
Akron, OH12-1989
Skills
- Safety compliance
- Performance monitoring
- Employee training
- Cost reduction
- Operational planning
- Motivational leadership
- Operations management
Timeline
OPERATIONS SUPERVISOR
UPS
02.2000 - Current
Service Provider
UPS
05.1995 - Current
Bachelor of Science - Finance
University of Akron
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