Brett T Groff
Lancaster,PA
Summary
Proven leader and skilled negotiator with extensive experience in small business operations, notably at Signs By Design, Inc. Expert in enhancing operational efficiency and fostering strong client relationships, leading to significant repeat business. Adept in inventory management and demonstrating a unique blend of technical and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
42
42
years of professional experience
Work History
Owner
Signs By Design, Inc.
03.2004 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Township Maintenance
Warwick Township
03.2001 - 04.2004
- Worked in the maintenance department including but not limited to: Road Work, Vehicle Maintenance, Metal Fabrication, Welding, Operating Construction Equipment (Back Hoe, Skid Loader, Grader, Dump Trucks, Track Hoe, Loaders and Paving Equipment).
SOS Coordinator
Penske Truck Leasing
01.1997 - 03.2001
- Worked in the call center for all Penske owned vehicles including Tractor Trailers, One Way rentals, Leased Vehicles and Detroit Diesel.
- Answering phone calls with problems from engine to tires, analyzing, logging, troubleshooting and if needed dispatching road service to the vehicle in all 50 states.
Inspection Mechanic/ Driver
Raymond E. Groff Inc.
01.1982 - 01.1997
- Performed State Inspection including diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Ordering and Maintaining Parts Supply
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Operated School Buses transporting children to school, sporting events to different schools, school trips to Philadelphia ect..
Education
High School Diploma -
Warwick High School
Lititz, PASkills
- Order tracking
- Procurement
- Scheduling
- Inventory Management
- Negotiation
- Supplier negotiation
- Customer Relations
- Inventory Management
- Small business operations
- Relationship Building
- Welding
- Fabrication
Timeline
Owner
Signs By Design, Inc.
03.2004 - Current
Township Maintenance
Warwick Township
03.2001 - 04.2004
SOS Coordinator
Penske Truck Leasing
01.1997 - 03.2001
Inspection Mechanic/ Driver
Raymond E. Groff Inc.
01.1982 - 01.1997
High School Diploma -
Warwick High School