Breunnica Dawkins
Spartanburg,SC
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Also skilled in troubleshooting, communication, and conflict resolution. Experienced with administering comprehensive benefits programs and ensuring regulatory compliance. Utilizes communication and analytical skills to address and resolve client issues. Track record of enhancing benefits processes to improve employee satisfaction and operational efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Benefits Specialist
Salutran
Remote
2025 - Current
- Streamlined benefit administration procedures, improving efficiency in processing claims and inquiries.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Checked employees' benefits enrollment for accuracy and inputted all data inSoftware.
- Managed customer accounts, maintaining up-to-date information and documentation.
- Processed orders and returns efficiently, ensuring accuracy in transactions.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in navigating company website features, leading to increased online sales conversions.
CNA MED TECH
Pine Grove Senior Living
Greenville, SOUTH CAROLINA
02.2022 - 09.2024
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Developed trusting relationships and provided emotional support to patients and families.
- Interpreted and explained medical instructions to patients and family members.
- Ensured proper documentation of all treatments provided per hospital policies and standards.
- Exhibited excellent communication skills when interacting with patients and their families.
- Answered patient call signals, signal lights or bells to determine patient needs.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Completed in-service training and attended performance improvement meetings.
- Collaborated with nursing staff to ensure quality care delivery to patients.
- Managed multiple tasks effectively while maintaining composure under pressure situations.
- Administered medications according to physician's orders accurately and timely.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
LEAD SALES ASSOCIATE/KEY HOLDER
Dollar General
SC
01.2020 - 01.2022
- Monitored inventory levels to ensure adequate stock was available for customer orders.
- Developed and maintained relationships with customers to increase sales and loyalty.
- Observed sales floor and stockroom for loss prevention, advising management of unusual internal or external activity.
- Collaborated with team members to ensure timely completion of tasks and projects.
- Minimized shortages through proper loss prevention procedures.
- Analyzed sales data to identify trends and recommend adjustments to product placement strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
YOUTH DEVELOPMENT LEADER
Boys and Girls Club
Pacolet, SC
04.2018 - 01.2020
- Implemented behavior management strategies when needed for conflict resolution among participants.
- Managed 20 or more calls and emails a day
- Encouraged youth to participate in meaningful projects that contribute positively to the community.
- Organized field trips to provide hands-on experiences related to the program curriculum.
- Developed and implemented engaging activities for youth to foster their social, emotional, and physical development.
- Maintained records of all youth program activities including attendance, evaluations.
- Created a positive environment by providing guidance, support, and encouragement to participants.
- Conducted assessments on participant's knowledge and skills related to program objectives.
- Assisted in developing educational materials for youth programs.
- Monitored progress of participants to ensure they are reaching goals set forth in their individual plans.
- Coordinated with other departments to ensure successful program implementation.
- Consulted with parents, teachers and other school personnel to determine causes of problems, such as truancy, and misbehavior and to implement solutions.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
Customer Service Manager
Fallas Clothing Store
WFH
07.2016 - 03.2018
- Ensure all orders and order change requests are processed accurately and in a timely manner
- Ensure order accuracy by following established department policies and procedures
- Determine accurate ship and delivery dates based on available inventory, sales forecasting, product lead-time, and customer delivery and method of shipment requests for all items ordered
- Work closely with internal departments to ensure delivery commitment dates are achieved
- Proactively analyze and follow up on unshipped customer orders to ensure delivery commitments are attained and a high level of customer satisfaction is maintained
- Build quality, long-lasting business relationships with customers, sales, supply chain, finance, quality assurance, and administrative support departments/personnel
- Ensure order management reports are reviewed daily and proper action is taken to resolve order issues
- Coordinate with supply chain, production, quality, finance, and sales
- Order status, requests to expedite/prioritize orders, special shipping instructions, contracts, credit issues, pricing discrepancies, product availability
- Verify that orders will be allocated and ready in timely manner
- Resolve shipment issues due to incorrect, missing, and/or damaged product
- Support assigned sales managers/customers, regularly communicating status and important issues
- Answer calls
Education
Bachelor of Science - Data Science
Post University
Waterbury, CTCompleted Coursework - Medication Tech
Elite Med Academy
US2 2025
Skills
- Computer Info Systems
- Documentation review
- Microsoft Office
- Data Entry
- Data Analysis
- Conflict management
- Communication skills
- HIPAA compliance
- Team leadership
- Staff training and development
- Healthcare benefits
- HRIS systems
Certification
- Registered Pharmacy Technician
- Certified Medication Technician
- BLS+AED
Education
false
Timeline
CNA MED TECH
Pine Grove Senior Living
02.2022 - 09.2024
LEAD SALES ASSOCIATE/KEY HOLDER
Dollar General
01.2020 - 01.2022
YOUTH DEVELOPMENT LEADER
Boys and Girls Club
04.2018 - 01.2020
Customer Service Manager
Fallas Clothing Store
07.2016 - 03.2018
Bachelor of Science - Data Science
Post University
Completed Coursework - Medication Tech
Elite Med Academy
Benefits Specialist
Salutran
2025 - Current