BREWSTER W. LEWIS III
Highland,NY
Summary
Dedicated factory coordinator with a strong background in retail operations. Expertise in inventory management and customer relationship development, complemented by a proven ability to train and mentor team members. Successful in implementing merchandising strategies that enhance customer engagement and drive sales.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Department Supervisor
Lowe's
Highland, New York
05.2023 - 06.2026
- Supervised daily operations in retail department, optimizing workflow and enhancing team productivity.
- Trained and mentored team members on product knowledge and customer service.
- Coordinated inventory management to maintain optimal stock levels and organization.
- Implemented merchandising strategies to enhance product visibility and customer engagement.
- Resolved customer complaints by providing effective solutions and support.
- Collaborated with management on strategic planning for departmental goals and initiatives.
- Educated employees on updated processes and procedures.
- Ensured compliance with all safety regulations across the department.
- Trained and mentored new associates on department policies and procedures.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted performance reviews for staff members.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Facilitated communication between management, staff, and customers.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Set ambitious sales goals for employees, motivating staff to prioritize customer service and effectively resolve issues, contributing to increased profits.
- Established individual goals for team members, tracking progress to foster accountability and development.
- Investigated potential problems or discrepancies reported by team members.
Vacation rental overseer and management
Puna Pet Sitters
Keaau, HI
12.2016 - 04.2022
- Operated family-owned business, managing various tasks and responsibilities.
- Supervised daily pet care activities and ensured animal safety.
- Facilitated client communications to address pet needs and outline services offered.
- Monitored pet well-being and secured property during house-sitting.
Bakery Clerk
KTA Super Store
Hilo, Hawaii
03.2019 - 11.2019
- Assisted customers with product selection and inquiries in bakery department.
- Prepared and displayed fresh baked goods according to store standards.
- Operated bakery equipment safely and efficiently during production tasks.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Monitored inventory levels and coordinated timely restocking to maintain product availability and meet customer demand.
- Monitored inventory levels and restocked items throughout the day.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Followed food safety guidelines to ensure high-quality products for customers.
- Maintained cleanliness and organization of bakery workstations and displays.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Collaborated with team members to deliver efficient service during peak hours, enhancing overall customer experience.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Provided excellent customer service to foster satisfaction and loyalty.
Metal Shop Planner
LSI-Ind.
New Windsor, NY
02.2010 - 09.2016
- Calculated labor and equipment requirements, aligning production specifications with operational needs.
- Coordinated work schedules and assignments to achieve targeted production goals.
- Oversaw production floor activities, ensuring efficient workflow and timely project completion.
- Maintain operations data, such as time, production, cost records, and prepare management reports of production results.
Off-Site Stock Manager
Furla U.S.A.
Harriman, NY
02.2009 - 12.2009
- Managed off-site inventory to ensure accurate stock levels and timely fulfillment.
- Coordinated shipping and receiving operations to optimize logistics and maintain inventory flow.
- Provided customer service in retail/wholesale, enhancing customer satisfaction and loyalty.
Education
Graduated -
Newburgh Free Academy
Newburgh, NY06-2002
Skills
- Inventory management
- Product merchandising
- Customer relationship management
- Training staff
- Communication skills
- Problem solving
- Attention to detail
- Cash management
- Forklift Certified
- RF Scanner Experience
- JDE expertise
- Food handling safety
- Equipment operation experience
- Baking operations
- Sanitation practices
- Food handling safety
- Stock rotation
- Pastry packaging
- Shelf life monitoring
- Work prioritization
- Delegation skills
- Customer support
- Outgoing personality
- Microsoft Office Proficient
- Power-walker
- Shelf life monitoring
- Delegation skills
References
- Lawrence Smith, (845) 220-3239, LSI Industries
- Lisa Spencer, (845) 420-7006, Newburgh PAWS
- Jenna Anderson, (831) 291-6175, PPS Client
Certification
- Forklift certified
- Order picker certified
- Narrow aisle reach truck certified
Accomplishments
- Multiple excellent customer service awards
Timeline
Department Supervisor
Lowe's
05.2023 - 06.2026
Bakery Clerk
KTA Super Store
03.2019 - 11.2019
Vacation rental overseer and management
Puna Pet Sitters
12.2016 - 04.2022
Metal Shop Planner
LSI-Ind.
02.2010 - 09.2016
Off-Site Stock Manager
Furla U.S.A.
02.2009 - 12.2009
Graduated -
Newburgh Free Academy