Breyah Harris
College Station
Overview
9
9
years of professional experience
Work History
Care Advisor, Care Concierge
The Helper Bees
01.2025 - Current
- Provided personalized support to members navigating care options and services.
- Coordinated communication between members, families, and providers to enhance service delivery.
- Answer inbound calls to assist members with completing assessments and recommend a plan for services based on member needs and capabilities
- Assisted in evaluating members needs and preferences for tailored care solutions.
Director of Social Services and Admissions
Focused Care at Brenham
10.2021 - 10.2024
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
- Collaborated with department managers to correct and improve services.
- Increased client satisfaction by actively addressing concerns and providing timely resolutions.
- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
- Constructed short- and long-term planning to improve client programs.
- Spearheaded strategic planning efforts, setting clear goals and objectives for the department's growth and success.
- Led performance improvement projects based on QAPI efforts.
- Represented organization at regional meetings with state departments, associations and legislature.
Medical Records Specialist
Baylor Scott & White Health
04.2020 - 10.2021
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.
- Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
- Trained fellow technicians on best practices for managing health information, fostering a high-performance team management.
Patient Access Representative
Texas Children's Hospital
05.2019 - 04.2020
- Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to TCHH policies and procedures.
- Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.
- Completes and authenticates all documents and questionnaires that ensure compliance with regulatory ageSupports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.
Surgery Scheduler-Vascular
Vital Heart and Vein
06.2018 - 05.2019
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Human Resources Generalist
Briarcrest Nursing Center
07.2017 - 06.2018
- .Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
Education
Bachelor - Communications And Interpersonal Human Relations
Grand Canyon University
Phoenix, AZ05-2028
Social Sciences
Texas Southern University
HoustonGeneral Studies
Tyler Junior College
TylerDiploma - undefined
C.E. King High School
HoustonSkills
- Communication skills
- Organizational skills
- Human resources
- Medical Terminology
- Scheduling
- Report Preparation
- Administrative Support
- Interpersonal Communication
- Resource Management
- Social Work
- HIPAA
- Revenue Management
Timeline
Care Advisor, Care Concierge
The Helper Bees
01.2025 - Current
Director of Social Services and Admissions
Focused Care at Brenham
10.2021 - 10.2024
Medical Records Specialist
Baylor Scott & White Health
04.2020 - 10.2021
Patient Access Representative
Texas Children's Hospital
05.2019 - 04.2020
Surgery Scheduler-Vascular
Vital Heart and Vein
06.2018 - 05.2019
Human Resources Generalist
Briarcrest Nursing Center
07.2017 - 06.2018
Diploma - undefined
C.E. King High School
Bachelor - Communications And Interpersonal Human Relations
Grand Canyon University
Social Sciences
Texas Southern University
General Studies
Tyler Junior College