Breyana Putmon
Rex,GA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
17
17
years of professional experience
Work History
Patient Access Rep
Grady Memorial Hospital
09.2022 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Facilitated communication between patients and various departments and staff.
CNA
WellStar Health System
01.2022 - 03.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Front End Academy Trainer
Wal-Mart
08.2019 - 08.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Cash Management Lead Teller
Loomis
07.2015 - 08.2019
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
Front End Supervisor
Kroger
05.2007 - 06.2015
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
Education
Associate’s Degree In Criminal Justice -
Clayton State University
Skills
- Communication
- Critical thinking
- Time management
- Insurance verifying
- Resolving Problems
- Customer Service
- Patient check-in
- Multitasking and Organization
- Registration and Admissions
- Eligibility Determination
- Team Leadership
Timeline
Patient Access Rep
Grady Memorial Hospital
09.2022 - Current
CNA
WellStar Health System
01.2022 - 03.2023
Front End Academy Trainer
Wal-Mart
08.2019 - 08.2020
Cash Management Lead Teller
Loomis
07.2015 - 08.2019
Front End Supervisor
Kroger
05.2007 - 06.2015
Associate’s Degree In Criminal Justice -
Clayton State University
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