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BRE' YANNA SANSBURY
Charlotte,US
Summary
Dedicated customer service professional focused on achieving company objectives and providing satisfactory solutions to customers. Skilled problem solver who remains calm and effective in high-pressure situations while assisting a diverse range of customers. Motivated employee with a passion for embracing new challenges and known for a strong work ethic, adaptability, and exceptional interpersonal skills. Thrives in unsupervised environments and excels at quickly acquiring new skills.
Overview
8
8
years of professional experience
Work History
Sales Assistant
Clothing Store
Charlotte, NC
02.2024 - 11.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Customer Service Representative
Sam's Club Home Office
Charlotte, NC
07.2018 - 01.2024
- Quickly respond to customer email and chats to supply information, answer questions, confirm or schedule appointments, and confirm customer information.
- Updated databases with new and modified customer data.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
Cashier
Tj Maxx Dept Store
Charlotte, NC
09.2016 - 08.2018
- T
- J
- Max
- Assisted 100+ customers in a single shift during a busy holiday weekend
- Communicated with shift supervisor to ensure customer lines didn't get too long
- Developed working knowledge of computeriezed accounting systems within a fast-paced retail environment.
- Processed refunds for worn, damaged and broken merchandise.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered customers' questions and provided information on store procedures or policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Scanned items and checked pricing on cash register for accuracy.
Education
Customer Service Phone Etiquette Data Entry Excel -
High School Diploma -
Mecklenburg
Charlotte, NC06.2021
Skills
- Expert Expert
- Experienced Experienced
- Inbound and Outbound Calling
- Data Collection
- Scheduling
- Documentation
- Research
- Order Fulfillment
- Typing 75 WPM
Timeline
Sales Assistant
Clothing Store
02.2024 - 11.2024
Customer Service Representative
Sam's Club Home Office
07.2018 - 01.2024
Cashier
Tj Maxx Dept Store
09.2016 - 08.2018
Customer Service Phone Etiquette Data Entry Excel -
High School Diploma -
Mecklenburg