BREYONNA JETER
Union,SC
Summary
Help desk technician with 2 years of experience in the IT field. Skilled in providing information assurance analysis and support to ensure the security and effectiveness of systems. Currently serving in the South Carolina Army National Guard with a secret security clearance. Possesses strong analytical thinking and problem-solving skills, with a keen attention to detail. Seeking new opportunities to further develop and grow in the IT industry. Also, CompTIA Security+ certified.
Overview
2
2
years of professional experience
Work History
Help desk Technician/ Information Assurance
Military
09.2022 - 09.2024
- Provide technical support and troubleshooting assistance to military personnel in resolving their IT-related issues and problems efficiently and effectively
- Provide technical support and troubleshooting for military personnel with computer hardware, software, and network issues, ensuring minimal disruption to their work
- Document and report all technical support issues and resolutions to maintain a comprehensive database for future reference and analysis
- Collaborate with military personnel and IT teams to identify and implement solutions to improve the efficiency and effectiveness of IT systems and processes, leading to enhanced productivity and operational readiness
- Provide on-call support for military personnel, ensuring immediate assistance and resolution of IT issues during critical situations and emergencies
- RNOS-Q - assist contractors and users with reimaging NIPR and SIPR computers, creating and managing SIPR tokens
- Assist customers with technical support on the SCARNG Helpdesk by troubleshooting, managing user accounts in Active Directory, software installation, computer configuration, data transfers, etc
- Demonstrate excellent customer service to customers/users on the phone and in person at all times
- Used Assured Compliance Assessment Solution (ACAS) to provide assessments of threats and vulnerabilities by performing vulnerability scanning determining deviations from acceptable configurations
- Track all system administrators on organization network with Army Training and Certification Tracking System (ATCTS) to ensure that all privileged users become compliant and stay compliant within Army Regulation 25-2 and DoDD 8570.01
- 25Q Multichannel Transmission Systems Operator-Maintainer (MOS Current) - Responsible for the installation, operation and maintenance of the AN/TCS-167 Satellite Transportable Terminal (STT) use to establish a secure network in a remote area
Education
Computer science -
University of South Carolina-Upstate
Spartanburg, SC10.2024
Skills
- Problem Solving
- Analytical Thinking
- Technical Support
- Attention to Detail
Timeline
Help desk Technician/ Information Assurance
Military
09.2022 - 09.2024
Computer science -
University of South Carolina-Upstate
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