Breyonna Marshall
Apollo Beach,FL
Overview
6
6
years of professional experience
Work History
Bank Teller/Customer Service Representative
USAA
Tampa, FL
11.2023 - Current
- Researches and resolves moderately complex to complex member disputes related to Debit, Credit, and Deposit Accounts while consistently ensuring regulatory compliance
- Communicates the results of dispute inquiries to members
- Utilizes sound knowledge of bank card rules and Federal Regulations, as well as analytical problem-solving skills, to accurately identify issues and determine the best solution to recover funds
- Reviews compliance/arbitration cases and makes a determination regarding the acceptance or filing of the item
- Documents the results of the case in the appropriate case management system (DCC, EWL, First Track, ODOC, etc.)
- Occasionally assists team members with investigation of dispute claims in accordance with rules and regulations within a prescribed time limit, using a high degree of accuracy
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Inbound Sales Representative
Charter Communications
Riverview, FL
03.2022 - 11.2023
- Selling products and services using solid arguments to prospective customers
- Performing cost-benefit analyses of existing and potential customers
- Maintaining positive business relationships to ensure future sales
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Analyze the territory/market's potential, track sales and status reports
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Utilized CRM software to manage customer accounts and track performance metrics
- Collaborated with cross-functional teams to identify and address customer needs
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
- Managed customer accounts to secure customer satisfaction and repeat business
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Listened to customer needs and desires to identify and recommend optimal products
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Engaged in friendly conversation with customer to better uncover individual needs
- Processed client payments and updated accounts
- Supported customer satisfaction through regular follow-up and communication
- Achieved revenue targets by developing targeted account strategies
- Collaborated with other departments to address customer needs and service requests
- Negotiated contracts and agreements with clients to achieve favorable terms
Specialty Sales Team Leader
Target
Tampa, FL
04.2021 - 03.2022
- Skills in planning department(s) daily/weekly workload to support business priorities and deliver sales goals
- Ability to lead multiple specialty businesses, balancing team member expertise and effectively leading teams in each department
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains
- Directed sales support staff in administrative tasks to help sales reps close deals
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Managed revenue models, process flows, operations support and customer engagement strategies
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
Target Team Member
Target
Riverview, FL
10.2019 - 04.2021
- Maintains positive and respectful attitude while working independently and in a team environment
- Able to learn warehouse technology and systems
- Able to lift and carry merchandise weighing 40 lbs
- Frequently throughout a shift and up to 60 lbs
- Occasionally
- Able to comprehend oral and written communication skills to effectively read labels, tickets and other product documentation
- Able to accurately use basic math skills
Loan Representative
OneLoanPlace.com
Tallahassee, FL
12.2018 - 10.2019
- Maintained strict confidentiality of bank records and client information
- Recommended loan approvals and denials based on customer loan application reviews
- Submitted loan applications to underwriter for verification and recommendations
- Originated, reviewed, processed, closed, and administered customer loan proposals
- Examined customer loan applications for loan approvals and denials
- Developed strong relationships with customers through high levels of customer service
- Assisted customers in understanding loan terms and conditions to make informed decisions
- Analyzed potential risks and evaluated loan products to identify suitable options for customers
- Developed and maintained relationships with customers, lenders and other third parties
- Explained very technical financial information to applicants in easy to understand language
- Negotiated loan terms and conditions with customers to secure best deal
Timeline
Bank Teller/Customer Service Representative
USAA
11.2023 - Current
Inbound Sales Representative
Charter Communications
03.2022 - 11.2023
Specialty Sales Team Leader
Target
04.2021 - 03.2022
Target Team Member
Target
10.2019 - 04.2021
Loan Representative
OneLoanPlace.com
12.2018 - 10.2019