Breyshanna Wright
Macon,GA
Summary
Proven leader and adept communicator, I excelled at GEICO by enhancing customer satisfaction and streamlining operations, leading to a significant increase in productivity. Expert in financial management and customer relations, my strategic approach to problem-solving and team collaboration consistently drove outstanding results.
Overview
8
8
years of professional experience
Work History
Total Loss - Owner Retain Specialist
GEICO, Government Employees Insurance
Macon, GA
09.2023 - Current
- Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances.
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Streamlined workflow processes for increased productivity through effective team collaboration and organization.
- Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.
- Served as liaison between internal departments, facilitating clear communication channels that supported overall operational success.
- Collaborated with lenders and clients to facilitate smooth property transactions, ensuring proper title transfer.
- Supported clients throughout the title application process, providing exceptional customer service and fostering long-term relationships.
- Communicated with customers to resolve common title issues.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Contacted the Motor Vehicle Department to determine status of pending titles.
- Calculated and remitted state sales tax, service, and other charges.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving payment-related issues.
Leadership Development Associate- Trainer
GEICO, Government Employees Insurance
Macon, GA
05.2021 - 09.2023
- Provided coaching support to individuals seeking personal growth opportunities or facing challenging situations at work.
- Analyzed performance metrics to identify areas for improvement, implementing targeted action plans for enhanced productivity levels.
- Evaluated team performance regularly, providing constructive feedback for improved results and overall effectiveness.
- Conducted comprehensive needs assessments to develop customized training programs tailored to individual skill gaps and learning styles.
- Established clear performance expectations through well-defined objectives, resulting in higher accountability among team members.
Licensed Insurance Agent
GEICO, Government Employees Insurance
Macon, GA
10.2019 - 05.2021
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Consistently exceeded sales targets through diligent prospecting,and effective closing strategies.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options
- Upsold additional products and services after identifying customer needs
- Monitored industry trends to stay current on emerging risks, allowing proactive identification of potential gaps in client coverage.
Title Processing Specialist
GEICO, Government Employees Insurance
Macon, GA
04.2018 - 10.2019
- Worked with customers via telephone to answer questions, process transactions, and resolve issues.
- Collected and compiled paperwork such as titles, insurance paperwork, loan files and power of attorney forms
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
Insurance Agent
Audit Services
Conyers, GA
08.2016 - 03.2018
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
Business Administration And Management
Georgia Gwinnett College
Lawrenceville, GASkills
- Customer Relations
- Staff Management
- Relationship Building
- Conflict Resolution
- Verbal and written communication
- Team Oversight
- Financial Management
- Employee Development
- Decision-Making
- Teamwork and Collaboration
- Team Leadership
- Goal Setting
- Quality Assurance
Timeline
Total Loss - Owner Retain Specialist
GEICO, Government Employees Insurance
09.2023 - Current
Leadership Development Associate- Trainer
GEICO, Government Employees Insurance
05.2021 - 09.2023
Licensed Insurance Agent
GEICO, Government Employees Insurance
10.2019 - 05.2021
Title Processing Specialist
GEICO, Government Employees Insurance
04.2018 - 10.2019
Insurance Agent
Audit Services
08.2016 - 03.2018
Business Administration And Management
Georgia Gwinnett College