Brhea Trujillo
Evans,CO
Summary
Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 10+ years of progressive training experience and take on challenging new role.
Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Overview
11
11
years of professional experience
Work History
Restaurant Training Manager
Hut American
Thornton , Colorado
2021.09 - Current
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Managed new employee orientation training process for more than 20 employees each year.
- Implemented new learning strategies depending upon employees' skill levels.
Restaurant Training Manager
NPC International, Pizza Hut
Longmont , Colorado
2018.06 - 2021.09
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
Delivery Driver
NPC International, Pizza Hut
Brighton , CO
2011.11 - 2018.06
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Education
No Degree - Franchise Certificate
Yum Brand
Online03.2022
Associate of Science - Health Information Technology
DeVry University
Downers Grove, IL05.2011
High School Diploma -
Ranum High
Westminster, CO05.1996
Skills
- Training Program Modification
- Performance Improvement
- Instructor Evaluations
- Brand Standards Audits
- Money Handling
- Labor and Overhead Cost Estimation
- Team Demonstrations
- Delegating Assignments and Tasks
- Restaurant Operation
- Management Staff Collaboration
- Anticipating Problems
- Health Code Compliance
- Staffing and Sales Reporting
- Franchise Management
- Supply Ordering and Management
- Customer Satisfaction
Timeline
Restaurant Training Manager
Hut American
2021.09 - Current
Restaurant Training Manager
NPC International, Pizza Hut
2018.06 - 2021.09
Delivery Driver
NPC International, Pizza Hut
2011.11 - 2018.06
No Degree - Franchise Certificate
Yum Brand
Associate of Science - Health Information Technology
DeVry University
High School Diploma -
Ranum High
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