Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Glover

Shreveport,LA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Customer Service Cashier

Walmart
05.2021 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.

CSR Agent

Teleperformance USA
02.2017 - 04.2020
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Diploma -

Caddo Magnet High School
Shreveport, LA
05.2016

Skills

  • Customer Service
  • Customer Satisfaction
  • POS System Operation
  • Product Knowledge
  • Customer Inquiries
  • Customer Relationship Management (CRM)
  • Microsoft Office
  • Team Leadership
  • Honest and Dependable
  • Problem-Solving
  • Active Listening
  • Work Task Prioritization

Timeline

Customer Service Cashier

Walmart
05.2021 - Current

CSR Agent

Teleperformance USA
02.2017 - 04.2020

Diploma -

Caddo Magnet High School

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Brianna Glover