Bri Herter

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

A Place for the Heart is a ministry and community led by Jonathan David and Melissa Helser. Throughout the year, the Cageless Birds run discipleship schools, camps, retreats, and events that are unto wholeness and connection with the Trinity in every area of life. They also run several small businesses which help fund the mission. During my internship my main responsibilities were working in the leather department, and doing childcare for one of the staff families. During the six month discipleship season I lived in a cabin with 9 students and facilitated that space, leading weekly connects and cabin responsibilities. I also led 2 work duty teams and served in many practical areas such as, cleaning, setting up for events, manual labor, and organizing.

During my 7 years with YWAM, I was trained as a student in a Discipleship Training School, a Biblical Core Course, and a Leadership Track. I staffed from there leading different teams overseas for weeks or months at a time. I led and participated in various types of ministries such as street evangelism, bible distribution, bible studies, trafficking ministries, Red Light District work, and mass evangelistic campaigns. When I wasn't overseas I lived in Kona with a YWAM family and nannied for their 6 children. I served the mother of this family (an itinerate speaker) as her PA, building websites and social media platforms, fielding emails and organizing schedules. I also had consistent part-time jobs in the community and started bible studies with my coworkers, leading discipleship groups regularly. I also taught for 3 years in a middle school, teaching the bible class and incorporating art therapy and emotional health tools with a small group of students.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.