Brianna Stoneking
Point Harbor,NC
Summary
Lively reservation specialist who manages call flow of up to 12 calls per hour. Strong problem-solving abilities and troubleshooting skills. Handles disgruntled guests while remaining calm and graceful under pressure. Flexible, dependable, and accurate.
Overview
14
14
years of professional experience
Work History
Front Desk Agent
Barrier Island Station Resort
Duck, NC
04.2025 - Current
- Coordinated guest check-in and check-out processes, ensuring accuracy in billing and reservations.
- Implemented streamlined communication protocols with housekeeping to facilitate timely room readiness updates.
- Documented and tracked guest preferences to personalize services and enhance overall guest satisfaction.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Cook
Simply Southern Kitchen
06.2024 - 04.2025
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Reservation Specialist
Joe Lamb Jr & Associates
11.2019 - 09.2022
- Made reservations for customers and accurately entered personal information into computer system
- Communicated with customers regarding concerns, inquiries and complaints
- Relayed information on availability, pricing and discounts to customers
- Took credit card payments over phone and in person
- Assisted customers via phone by providing confirmations, answering questions and offering general information
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
Sales Associate
Sun Tan City
03.2017 - 05.2018
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Prioritized and organized tasks to efficiently accomplish service goals
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Drove sales through customer relationship building and suggestive selling techniques
- Followed checklist to complete retail store opening and closing activities
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
Sales Associate
The Sun Shack Tanning Salon
07.2014 - 08.2016
- Built and maintained relationships with peers and upper management to drive team success
- Answered incoming telephone calls to provide store, products and services information
- Greeted clients, showed to tanning facilities and educated on usage
- Stayed up-to-date on latest tanning trends and recommended updates to facilities and treatment plans
- Maintained detailed records of client feedback and treatment plans to present personalized care
Guest Service Agent
Corolla Light Resort
06.2012 - 08.2016
- Corrected guest issues promptly with knowledgeable and friendly service
- Responded to guests, including email, telephone and in-person inquiries
- Provided guest assistance and information regarding local attractions and points of interest
- Managed customer complaints and rectified issues to complete satisfaction
- Performed office duties on temporary basis when needed
- Provided information about local shopping, dining, nightlife and recreational destinations
Education
Some College (No Degree) - Nursing
Wake Technical Community College
Raleigh, NCHigh School Diploma -
First Flight High School
Kill Devil Hills, NC01.2015
Skills
- People Skills
- Customer Service
- Team Player
- Phone Etiquette
- Outgoing
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- Teams
- Publisher
Timeline
Front Desk Agent
Barrier Island Station Resort
04.2025 - Current
Cook
Simply Southern Kitchen
06.2024 - 04.2025
Reservation Specialist
Joe Lamb Jr & Associates
11.2019 - 09.2022
Sales Associate
Sun Tan City
03.2017 - 05.2018
Sales Associate
The Sun Shack Tanning Salon
07.2014 - 08.2016
Guest Service Agent
Corolla Light Resort
06.2012 - 08.2016
Some College (No Degree) - Nursing
Wake Technical Community College
High School Diploma -
First Flight High School