Emely Ruiz
DeLand,FL
Summary
A college student seeking an opportunity to gain hands-on experience. Diligent and friendly, with strong motivation for success. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. offers a strong background in customer relations and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hilton Garden Inn Hotel Orlando North/ Lake Mary
02.2023 - Current
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Teacher's Assistant
Kiddie Academy
06.2022 - 08.2022
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Tutor
Pinecrest Elementary School
10.2021 - 04.2022
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
Volunteer
City Church FL
10.2020 - 11.2021
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Education
Arts Degree -
Associate of Arts - Biomedical Sciences
Seminole State College
Sanford, FL04.2024
High School Diploma -
Seminole High School
Sanford, FL05.2022
Skills
- Student engagement
- Leadership
- Reliable and trustworthy
- Bilingual
- People skills
- Diligent
- Teamwork and Collaboration
- Organizational and Planning Skills
Certification
[Virtual Youth Policy Summit], [CLOSE UP WASHINGTON DC] - [2021]
[Academic achievement ], [Seminole High School] - [2018]
[Outstanding performance as the service VP], [Latinos in Action in Seminole High School ] - [2020-2021]
[JROTC award for excellence in Academics], [Celebrate Freedom Foundation] - [2021]
Principal’s Award- Seminole High School [2021-2022]
Cum Laude
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Hilton Garden Inn Hotel Orlando North/ Lake Mary
02.2023 - Current
Teacher's Assistant
Kiddie Academy
06.2022 - 08.2022
Tutor
Pinecrest Elementary School
10.2021 - 04.2022
Volunteer
City Church FL
10.2020 - 11.2021
Arts Degree -
Associate of Arts - Biomedical Sciences
Seminole State College
High School Diploma -
Seminole High School
[Virtual Youth Policy Summit], [CLOSE UP WASHINGTON DC] - [2021]
[Academic achievement ], [Seminole High School] - [2018]
[Outstanding performance as the service VP], [Latinos in Action in Seminole High School ] - [2020-2021]
[JROTC award for excellence in Academics], [Celebrate Freedom Foundation] - [2021]
Principal’s Award- Seminole High School [2021-2022]
Cum Laude
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