Taylor Logan
Debary,FL
Summary
Accomplished Group Sales Manager at The Westin Lake Mary Orlando North, adept in market research and customer relationship management, significantly increased sales through strategic training and event coordination. Demonstrated leadership in driving team performance and excelling in negotiation, ensuring client satisfaction and revenue growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Group Sales Manager
The Westin Lake Mary Orlando North
07.2024 - Current
- Evaluated and selected prospective accounts to increase business and revenue.
- Gained market share in new sales performance through aggressive team training.
- Created comprehensive reports on group sales performance for management review.
- Conducted market research and reported on competitors.
- Monitored inventory levels of products or services sold through group sales channels.
- Resolved customer complaints quickly and professionally while adhering to company standards.
- Used change methodologies to increase sales and led projects for increased productivity.
Group Sales Supervisor
The Westin Lake Mary Orlando North
02.2024 - 07.2024
- Communicated with all group contacts and top accounts for contracted events
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained all hotel groups contracted with the hotel.
- Processed hotel commissions, rebates, and all group billing.
- Implemented efficient processes to streamline workflow, improving overall team productivity.
Sales Coordinator
The Westin Lake Mary Orlando North
03.2022 - 02.2024
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Maintained an up-to-date database of prospective clients and their contact information.
- Negotiated deals and handled complaints or objections.
- Resolved customer complaints regarding sales and service.
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
Front Desk Agent
The Westin Lake Mary Orlando North
02.2022 - 03.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Education
High School Diploma -
Florida Virtual School
05-2021
Skills
- Sales strategy
- Market research
- Customer relationship management
- Sales performance analysis
- Event coordination
- Data analysis
- Training development
- Event planning
- Negotiation skills
- Time management
- Team leadership
Certification
Ready, Set, Sell Marriott Certification
Timeline
Group Sales Manager
The Westin Lake Mary Orlando North
07.2024 - Current
Group Sales Supervisor
The Westin Lake Mary Orlando North
02.2024 - 07.2024
Sales Coordinator
The Westin Lake Mary Orlando North
03.2022 - 02.2024
Front Desk Agent
The Westin Lake Mary Orlando North
02.2022 - 03.2022
High School Diploma -
Florida Virtual School
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