KARISHA AUGUSTINE
Slidell,LA
Summary
Collaborative program management professional with a track record of exceeding sales goals by 137%. Skilled in leading complex projects and managing cross-functional teams, while building strong community partnerships that drive organizational growth. Background in hospitality enhances service delivery and operational excellence.
Overview
16
16
years of professional experience
Work History
Group Sales Manager
The Barnett / Ace Hotel New Orleans
07.2022 - 02.2026
- Exceeded annual sales goals, finishing at 137% of target while managing a diverse portfolio of organizational, education, religious, government, and association clients.
- Generated more than $225,000 in monthly room revenue and managed quarterly revenue exceeding $249,000 in rooms and $51,000 in food & beverage sales.
- Established long-term partnerships through proactive communication and strategic planning, resulting in increased client satisfaction and loyalty.
- Directed complex projects from outreach to event execution, coordinating internal departments, vendors, and clients for seamless delivery.
- Advocated for organization at trade shows and networking events, fostering community relationships and expanding partnership opportunities.
Account Executive
Yelp
09.2021 - 03.2022
- Managed client relationships, ensuring satisfaction and fostering repeat business.
- Developed tailored advertising solutions for local businesses using Yelp tools.
- Coordinated high-volume outreach schedule, identified business needs, and recommended tailored solutions to increase client engagement.
- Ensured accurate CRM records and facilitated stakeholder follow-up to support ongoing relationship management.
- Collaborated with marketing teams to optimize promotional strategies and campaigns.
Life & Health Insurance Agent
SelectQuote
11.2020 - 09.2021
- Assessed client needs to recommend tailored health insurance plans that align with individual circumstances.
- Educated clients on policy details and clarified benefits of coverage options to enhance understanding.
- Facilitated informed client decisions through empathetic guidance, education, and consultative communication.
- Facilitated seamless enrollment processes for new health insurance policies, ensuring clients' timely access to coverage.
Group Sales & Marketing Manager
Gordon Biersch
08.2019 - 04.2020
- Developed and implemented marketing strategies for new product launches.
- Analyzed market trends to pinpoint opportunities for business growth, informing strategic decisions.
- Coordinated marketing initiatives, community outreach, and special events, enhancing organizational visibility and contributing to revenue growth.
- Collaborated with team to develop engaging promotional materials and campaigns that effectively communicated brand message.
Special Events Manager / Consultant
Dave & Buster's
06.2011 - 07.2019
- Planned and executed diverse special events at entertainment venue, creating memorable experiences for guests.
- Managed planning and execution of large-scale corporate and community events to enhance attendee engagement and satisfaction.
- Coordinated logistics for large-scale gatherings, ensuring seamless operations.
- Collaborated with vendors to secure essential services for events, ensuring quality and reliability.
- Exceeded sales goals while streamlining operational workflows to elevate client satisfaction.
Business Travel Sales Coordinator
Inn of Chicago
02.2010 - 09.2010
- Promoted within three months due to strong performance in managing contracts, facilitating client communications, and coordinating sales operations.
- Managed sales activities to improve hotel operations and elevate guest services. to support hotel operations and guest services.
- Oversaw reservations ensuring exceptional customer service and optimal room allocation. and handled customer inquiries efficiently.
- Collaborated with marketing team to create impactful promotional materials.
Education
Business / Communications
University of Illinois at Chicago
Skills
- Sales strategy
- Sales process
- Sales training
- Contract negotiation
- Customer relationship management
- CRM/Delphi
- Client base retention
- Project management
- Cross-Functional Leadership
- Industry networking
- Problem solving
- Effective communication
- Relationship Management
Websites
LANGUAGES
French (Native/Bilingual)
Accomplishments
- 15+ years of leadership in hospitality, operations, and client services
- Consistently exceeded revenue and performance goals
- Extensive experience coordinating multi-department projects and events
- Strong relationship builder with corporate, nonprofit, education, religious, and government organizations
Timeline
Group Sales Manager
The Barnett / Ace Hotel New Orleans
07.2022 - 02.2026
Account Executive
Yelp
09.2021 - 03.2022
Life & Health Insurance Agent
SelectQuote
11.2020 - 09.2021
Group Sales & Marketing Manager
Gordon Biersch
08.2019 - 04.2020
Special Events Manager / Consultant
Dave & Buster's
06.2011 - 07.2019
Business Travel Sales Coordinator
Inn of Chicago
02.2010 - 09.2010
Business / Communications
University of Illinois at Chicago