Mark Perez
Chicago,IL
Summary
Dynamic Group Sales Manager with expertise in driving revenue growth through strategic client relationship management and market analysis. Proven ability to enhance customer engagement and strengthen partnerships, resulting in significant revenue increases.
Overview
7
7
years of professional experience
Work History
Group Sales Manager
GrandLife Hotels: Soho Grand Hotel, The Roxy Hotel
New York , NY
01.2024 - Current
- Solicit new and existing accounts for corporate, social, and corporate volume to meet and exceed both guest room and catering revenue goals for both Soho Grand Hotel and The Roxy Hotel.
- Strengthened customer relationships with corporate clients and travel agents to amplify revenue potential through site visits and client entertainment.
- Convene weekly sessions with Revenue Directors to analyze, develop, and increase group revenue.
- Executed contracts following established sales policies and guidelines. Achieved successful negotiations through strong closing skills.
Reservations Manager
Soho Grand Hotel
New York, NY
06.2022 - 01.2024
- Worked with Director of Revenue, front office, sales team, and executive office to book, audit, maintain, and minimize errors for guest room reservations.
- Responsible for booking suites, penthouses, executive office VIPs and small groups.
Assistant Front Office Manager
Soho Grand Hotel
New York, NY
05.2021 - 06.2022
- Manage, interview, train, and mentor Front Desk Agents, Bellmen, and Doormen in luxury boutique hotel to uphold exceptional guest experience.
- Closely monitor, document, and resolve elevated guest concerns.
- Work collaboratively with other department heads to ensure efficiency and quality.
Front Office Supervisor
Soho Grand Hotel
New York, NY
06.2019 - 05.2021
- Maintain and monitor daily room inventory, billing, and department email inboxes.
- Set goals and strategies to increase revenue from the Upsell program.
Guest Service Agent
Soho Grand Hotel
New York, NY
12.2018 - 06.2019
- Consistently ranked as a top earner in upsells and reward program enrollment, to increase both room revenue and repeat clientele.
- Greet guests, prioritize VIPs, and assist with check-in and check-out procedures.
Education
Bachelor of Science - Sociology
Illinois State University
Normal, ILSkills
- Sales strategy
- Market analysis
- Account negotiation
- Client relationship management
- Customer service
- Team collaboration
- Time management
- Leadership development
- Training and mentoring
- CRM proficiency
- Sales presentations
- Operations management
- Multitasking capacity
- Goal setting and achievement
Timeline
Group Sales Manager
GrandLife Hotels: Soho Grand Hotel, The Roxy Hotel
01.2024 - Current
Reservations Manager
Soho Grand Hotel
06.2022 - 01.2024
Assistant Front Office Manager
Soho Grand Hotel
05.2021 - 06.2022
Front Office Supervisor
Soho Grand Hotel
06.2019 - 05.2021
Guest Service Agent
Soho Grand Hotel
12.2018 - 06.2019
Bachelor of Science - Sociology
Illinois State University
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