Essence Morgan
Kenner,Louisiana
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of Hospitality software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Hampton Inn By Hilton
01.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
Haven Guest Check-In Associate
Norwegian Cruises
10.2022 - 01.2024
- Directs guests around and onto Norwegian Cruise property; provides information if questions arise, resolves issues raised by guests; maintains records of the names and vital information of each guest.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Legal Assistant/Paralegal
Law Office of Lionel Lon Burns, Esq., LLC
09.2020 - 02.2022
- Gathers legal/case information, prepares legal documents and memorandums to be filed/argued in court and researches client and case information based on the particular case and the legal issue presented
- Performs customer service duties as needed.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Customer Service Associate
JC Penny Department Stores
12.2016 - 02.2017
- Helped customers with in store shopping assistance
- Took payments for store accounts, completed customer sales and returns
- Assisted customers with any other problems they needed help with while in the store.
Beautician
EM Styles and Haircare
06.2015 - 07.2016
- Provides haircare and skincare to a limited family-based clientele in-home or on-locations
- Services provided for weddings, girls’ birthday parties and clients confined to convalescent homes/facilities.
Ticket Agent
MSY New Orleans International Airport
09.2015 - 06.2016
- Assisted pre-boarding passengers with gate services, such as, changing flights, wheelchair assistance, special carry-on luggage accommodations
- Answered phones answering questions from guests calling in and in person.
Education
High School Diploma -
Riverdale High School
Jefferson, LouisianaAssociate’s Degree - Physical Therapy Assistant
Delgado Community College
New Orleans, Louisiana05.2024
Skills
- PEP Hospitality Software
- Computer Proficiency
- Customer Service
- Problem-solving skills
- Microsoft Office
- People Skills
- Customer Service Skills
- Leadership experience
- Collaboration Skills
- Communication Skills
- First Aid Certified
- Cash handling expertise
- Complaint Handling
Timeline
Front Desk Agent
Hampton Inn By Hilton
01.2024 - Current
Haven Guest Check-In Associate
Norwegian Cruises
10.2022 - 01.2024
Legal Assistant/Paralegal
Law Office of Lionel Lon Burns, Esq., LLC
09.2020 - 02.2022
Customer Service Associate
JC Penny Department Stores
12.2016 - 02.2017
Ticket Agent
MSY New Orleans International Airport
09.2015 - 06.2016
Beautician
EM Styles and Haircare
06.2015 - 07.2016
High School Diploma -
Riverdale High School
Associate’s Degree - Physical Therapy Assistant
Delgado Community College
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