Bria Bobb
Brooklyn
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Walgreens Boots Alliance
Brooklyn, NY
08.2024 - Current
- Processed and dispensed medications accurately while adhering to safety protocols and regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Collaborated with healthcare professionals to optimize patient care through effective communication.
Shift Lead
Walgreens
Brooklyn, NY
03.2024 - 08.2024
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Monitored cash handling procedures, ensuring accuracy during financial transactions.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Customer Service Representative
Walgreens
Brooklyn, NY
11.2023 - 03.2024
- Assisted customers with product inquiries and transactions while maintaining a positive shopping experience.
- Utilized point-of-sale systems accurately for processing sales and managing inventory.
- Collaborated with team members and management to ensure daily sales and costumer service goals were met.
- Educated customers on promotions and loyalty programs, driving engagement and retention.
Education
Bachelor of Science - Biology
Brooklyn College
Brooklyn, NY03-2028
Pharmacy Technician Certification (In Progress) -
National Healthcare Association
09-2026
High School Diploma -
School of The Nations
Guyana05-2021
Skills
- Problem-solving skills
- Workflow optimization
- Pharmacy software proficiency
- Fast typing speed
- Medical terminology proficiency
Timeline
Pharmacy Technician
Walgreens Boots Alliance
08.2024 - Current
Shift Lead
Walgreens
03.2024 - 08.2024
Customer Service Representative
Walgreens
11.2023 - 03.2024
Bachelor of Science - Biology
Brooklyn College
Pharmacy Technician Certification (In Progress) -
National Healthcare Association
High School Diploma -
School of The Nations