Bria Cottrell
Chester,VA
Summary
Goal-oriented and energetic customer service and sales representative with four years of management experience dedicated to high levels of customer satisfaction, problem-solving and meeting aggressive business goals. Motivated and persistent, specializing in the ability to work under pressure in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Mobile Expert
T-Mobile
Richmond, VA
10 2021 - Current
- Resolve customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Contribute to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Assists customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Boosts sales performance with personalized recommendations tailored to each customer''s unique needs.
- Lead product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
Sortation Ambassador
Amazon
04 2020 - 06 2022
- Sort and stow packages
- Induct packages into the system to be sorted
- Train new employees in daily activities and work stations
- Run production lines and crew to make sure packages are picked and stowed properly
- Make sure everyone in the warehouse follows CDC Safety guidelines
- Reported to management and make suggestions to improve warehouse safety.
Cleaner/ Customer Service Rep
Keep It Clean LLC
06.2017 - Current
- Service, clean and supply designated areas
- Gather and empty trash
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming
- Follow procedures or the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Talk to and build rapport with current and prospective clients.
Manager
Domino's Pizza
02 2017 - 01 2020
- Monitor food preparation methods, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits
- Maintain food and equipment inventories and keep inventory records
- Ensure that my team knows the up-selling techniques that help increase sales
- Establish standards for personal appearance, performance and customer service
- Deliver food to customer homes fast and efficient
- Investigate and resolve complaints regarding bad quality, service or accommodations
- Handle any customer complaints with patience and empathy to assure solutions and customer revisits.
Education
Diploma -
Z.B. Vance High School
06.2012
Skills
- Active Listening
- Coachability
- Leadership/Leader Mentality
- Multitasking
- Customer Service
- Interpersonal Communication
- Mathematics
- Microsoft Office Proficiency
- Organization
Activities
As a mathematics enthusiast I enjoy tutoring students in math, SAT/ACT preparation and ASVAB testing. I also enjoy volunteering at various locations, including animal shelters, churches and women and children shelters.
Timeline
Cleaner/ Customer Service Rep
Keep It Clean LLC
06.2017 - Current
Mobile Expert
T-Mobile
10 2021 - Current
Sortation Ambassador
Amazon
04 2020 - 06 2022
Manager
Domino's Pizza
02 2017 - 01 2020
Diploma -
Z.B. Vance High School