Bria Hendrix
Pensacola,FL
Summary
Dynamic Retail Sales Manager with a proven track record at Prime Communications LLC, excelling in training and mentoring teams to achieve sales goals. Expert in visual merchandising and customer relationship management, I consistently enhanced customer satisfaction and loyalty, driving significant revenue growth through solution selling and effective staff management.
Overview
8
8
years of professional experience
Work History
Retail Sales Manager
Prime Communications LLC
Pensacola, FL
01.2018 - Current
- Coached sales representatives in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided strong service to customers, increasing customer loyalty.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team goals.
- Mentored and trained sales representatives for other store locations.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain sales targets.
- Maintained company's visual merchandise standards through iPog.
- Recruited, interviewed and hired talented individuals.
- Promoted from RSC to RSM within 2 years
- Opened a Roadrunner location
- Achieved Business Expert
- Worked together with my team to send previous and current management to Pinnacle.
Retail Sales Consultant
Elite Wireless
Jacksonville , NC
06.2017 - 01.2018
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Determined solutions for clients promptly and professionally.
- Became knowledgeable with multiple sales systems
- Recognized within the company for high sales in every metric
- Number one sales rep my first full month with the company
Education
High School Diploma -
Life Church School
Kirksville 2015
Skills
- Training and mentoring
- Extensive knowledge of Opus
- De-escalation tactics
- Staff management
- Visual merchandising
- Selling expertise
- Solution selling
- Analytical problem solver
- Customer relationship management
- Inventory management
- Product knowledge
Leadership Courses
- BEAM mentorship program
- Leaders As Coaches
- Current Elevate participant
Timeline
Retail Sales Manager
Prime Communications LLC
01.2018 - Current
Retail Sales Consultant
Elite Wireless
06.2017 - 01.2018
High School Diploma -
Life Church School
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