Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bria Morgan

Mount Vernon,NY

Summary

Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. Diligent Social Work Intern with aptitude for effectively communicating with clients. Skilled at helping clients develop life skills and coping mechanisms. Well-versed in applying conflict resolution techniques to mediate family crisis.

Overview

6
6
years of professional experience

Work History

CASHIER

Atlantis Fresh Market
Mount Vernon, NY
06.2023 - Current
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Provided efficient and courteous service to customers
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Resolved and de-escalated issues to address customer concerns
  • Assisted with training and mentoring new team members
  • Utilized problem solving skills to effectively handle difficult situations
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Delivered exceptional customer service at all points of contact

Intern

Tenants and Neighbors
New York
08.2024 - 05.2025

Conducted research to identify optimal housing options across multiple locations.

  • Assisted tenants with housing applications, lease agreements, and related documentation.
  • Established specific project goals for effective measurement of progress and outcomes.
  • Maintained strong working relationships with colleagues and management for collaborative success.

CASHIER AND CUSTOMER SERVICE REP

Stop And Shop
Yonkers, NY
11.2020 - 06.2023
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Provided efficient and courteous service to customers
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Resolved and de-escalated issues to address customer concerns
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment
  • Operated the POS system efficiently to ensure accurate transactions
  • Reconciled daily sales reports at the end of each shift to verify accuracy of transactions
  • Identified fraudulent activities such as counterfeit currency or stolen credit cards

PATIENT CARE COORDINATOR

Access Physical Therapy & Wellness
Bronx, NY
07.2022 - 12.2022
  • Worked closely with patients to deliver excellent and direct individualized patient care
  • Monitored ongoing care and proactively corrected problems
  • Met with patients and families to discuss care and plan of action for future
  • Worked with patients and families to develop future plans and discuss care actions
  • Delivered excellent patient experiences and direct care
  • Collected copays, faxing over medical records, scanning patient records in their chart
  • Scheduled appointments, confirmed appointments
  • Answering phones

CAMP COUNSELOR / SUMMER YOUTH EMPLOYMENT

Summer Youth
Manhattan, NY
07.2019 - 08.2019
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment
  • Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction
  • Enforced discipline and policies to protect safety of recreational activity participants
  • Coordinated and led group activities for campers and counselors

Education

Bachelor of Social Work - SOCIAL WORK (CHILD WELFARE)

Medgar Evers College of The City University of New York
Brooklyn
05.2025

N/A -

Broome Street Academy Charter High School
New York
06-2019

Skills

  • Child development
  • Prepare reports
  • Data evaluation
  • High-energy attitude
  • Patient Care
  • Appointment Scheduling
  • Childcare
  • Client advocacy
  • Relationship building
  • Case documentation
  • Patient support
  • Teamwork and collaboration

Timeline

Intern

Tenants and Neighbors
08.2024 - 05.2025

CASHIER

Atlantis Fresh Market
06.2023 - Current

PATIENT CARE COORDINATOR

Access Physical Therapy & Wellness
07.2022 - 12.2022

CASHIER AND CUSTOMER SERVICE REP

Stop And Shop
11.2020 - 06.2023

CAMP COUNSELOR / SUMMER YOUTH EMPLOYMENT

Summer Youth
07.2019 - 08.2019

Bachelor of Social Work - SOCIAL WORK (CHILD WELFARE)

Medgar Evers College of The City University of New York

N/A -

Broome Street Academy Charter High School
Bria Morgan