Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bria Stovell

Decatur,GA

Summary

Versatile professional with a proven track record in customer service, security operations, and animal control. With hands-on experience spanning these diverse roles, I bring a unique blend of interpersonal skills, crisis management abilities, and a strong sense of responsibility. From ensuring client satisfaction in customer-facing roles to maintaining safety protocols as a security officer and addressing animal welfare concerns as an animal control officer, I consistently prioritize efficiency, compassion, and effective communication to deliver results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Animal Control Officer

Dekalb County Police Department
Decatur, Georgia
12.2023 - Current
  • Conducted investigations of suspected animal cruelty cases, interviewed witnesses, and collected evidence.
  • Assisted in the capture of stray animals using humane trapping techniques.
  • Maintained detailed reports on captured animals, including species, breed, color, sex and age.
  • Investigated allegations of animal bites and quarantine and isolation procedures as required by law.
  • Educated pet owners on responsible pet ownership practices such as spay and neuter programs and proper vaccination protocols.
  • Issued citations for violations of municipal ordinances relating to animal control.
  • Assisted local law enforcement agencies with animal related problems

Digital Personal Shopper

Walmart
Decatur, United States
09.2023 - 11.2024
  • Ensuring customer satisfaction by selecting quality merchandise as ordered and choosing substitutions if requested
  • Providing excellent customer service by answering questions regarding products, helping to locate products in-store, and performing price checks
  • Answering phone calls, assisting customers with check-in, calling to remind customers of orders, and checking voicemail
  • Operating digital device to pick items ordered by customers, stage orders in the storage area, and perform quality checks
  • Dispensing orders to customers in a timely fashion, verifying customer identity, reviewing substitutions for customer approval, and loading groceries into customer vehicle

Police Officer Recruit

City Of Atlanta
09.2021 - 04.2023
  • Attended the Police Academy training in accordance with state law and Georgia Peace Officer Standards and Training Council (POST) mandate
  • Participated in physical training, arrest procedures, firearms use, and safety and other tools required for performance of duties
  • Learned various aspects of departmental procedures
  • Prepared for various testing including written examinations, firearms proficiency and required driving skills.

Security Officer

Kingsley
12.2018 - 08.2021
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Monitored CCTV cameras and alarm systems for security breaches.

Customer Service Rep/Photo Representative

Walgreens
01.2016 - 12.2018
  • Promoted Walgreens products and services to customers
  • Provided photo services, such as printing, editing, and ordering
  • Maintained accurate records of customer interactions and transactions
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with the procurement team to establish steady supply of inventory.
  • Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Sales Associate

The Follett Higher Education Group
01.2013 - 12.2015
  • Generated sales revenue by promoting and selling Follett products and services to higher education institutions
  • Responded to customer inquiries, complaints, and requests in a timely and courteous manner
  • Met and exceed sales targets and contribute to the growth of the company.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

Education

Criminal Justice Associate Degree -

Brown Mackie College

High School Diploma -

Booker T

Skills

  • Local ordinances knowledge
  • Animal Handling
  • Public Safety
  • Witness interviews
  • Court Testimony
  • Defensive driving training
  • Task Prioritization
  • Reliability
  • Decision-Making
  • Community Engagement
  • Inter-agency coordination
  • Report Writing

Certification

  • Dekalb County PACE Behavioral Defensive Driving Training 1/2024
  • DeKalb County Government
    Human Resources & Merit System Department Deescalation Strategies 3/2024

Timeline

Animal Control Officer

Dekalb County Police Department
12.2023 - Current

Digital Personal Shopper

Walmart
09.2023 - 11.2024

Police Officer Recruit

City Of Atlanta
09.2021 - 04.2023

Security Officer

Kingsley
12.2018 - 08.2021

Customer Service Rep/Photo Representative

Walgreens
01.2016 - 12.2018

Sales Associate

The Follett Higher Education Group
01.2013 - 12.2015

Criminal Justice Associate Degree -

Brown Mackie College

High School Diploma -

Booker T

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Bria Stovell