Bria Yates
OKC,OK
Summary
Detail‑oriented and dependable professional with experience in Regulatory & Policy Compliance, Data Accuracy & Auditing, and Process Improvement. Skilled in Confidential Information Management, Cross‑Department Communication, and Customer Service & Problem Solving, with a proven ability to investigate inconsistencies and streamline processes. Known for maintaining accuracy under pressure, supporting efficient operations, and fostering clear, professional communication across teams. Ready to contribute strong organizational and analytical skills in a role that values precision, collaboration, and integrity.
Overview
11
11
years of professional experience
Work History
Payroll Technician
The University of Oklahoma
Norman, OK
07.2021 - Current
- Interpreted and applied state and federal guidelines to ensure accurate handling of employee records and sensitive employment actions.
- Ensured compliance with agency policies by reviewing documentation, identifying discrepancies, and coordinating timely corrections.
- Maintained strict confidentiality and adhered to regulatory standards when managing sensitive employee information.
- Conducted detailed reviews of employee data, documentation, and system entries to ensure accuracy and prevent compliance issues.
- Investigated inconsistencies, analyzed root causes, and collaborated with departments to resolve errors efficiently.
- Identified workflow inefficiencies and recommended improvements to streamline processes and reduce repeated errors.
- Served as a primary point of contact for employees, departments, and external agencies regarding policy requirements and documentation.
- Communicated complex information in clear, accessible language to support understanding and compliance.
- Coordinated with multiple departments to verify information, resolve issues, and maintain accurate records.
- Maintained organized digital records and ensured proper documentation for audits and compliance reviews.
- Utilized multiple systems to verify, update, and reconcile employee information.
Associate Trainer
Panera Bread
Oklahoma City, OK
08.2015 - 01.2021
- Communicated clearly with customers and team members to ensure smooth operations and positive experiences.
- Resolved customer concerns quickly and calmly, demonstrating strong interpersonal and problem‑solving skills.
- Managed multiple tasks simultaneously, including order processing, food preparation, and register operations during peak hours.
- Supported daily store operations by restocking supplies, preparing ingredients, and ensuring readiness for high‑traffic periods.
- Collaborated with team members to maintain efficient workflow and meet customer demand during busy shifts.
- Assisted new employees by explaining procedures and demonstrating proper techniques.
- Handled cash, card transactions, and register balancing with accuracy and attention to detail.
- Ensured accurate order entry and minimized errors through careful verification.
Education
Associate of Arts - General Studies
Mid-America Christian University
Oklahoma City, OK05-2026
Skills
Regulatory & Policy Compliance
Data Accuracy & Auditing
Confidential Information Management
Process Improvement
Cross‑Department Communication
Customer Service & Problem Solving
Administrative & Organizational Skills
Systems & Technical Skills
Accomplishments
- Improved data accuracy by identifying and correcting discrepancies in employee records, ensuring compliance with state and federal guidelines.
- Strengthened compliance processes by applying OMES and agency policies consistently and communicating requirements clearly to employees and external agencies.
- Enhanced operational efficiency by streamlining documentation workflows and reducing repeated errors and inquiries.
- Maintained strict confidentiality while handling sensitive employee and financial information in high‑volume environments.
- Delivered reliable support during peak periods by managing time‑sensitive tasks and meeting deadlines under pressure.
Timeline
Payroll Technician
The University of Oklahoma
07.2021 - Current
Associate Trainer
Panera Bread
08.2015 - 01.2021
Associate of Arts - General Studies
Mid-America Christian University