Bria John

(Remote position)

• Participate in team meetings and training sessions to stay informed about product updates and changes.
• Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Answer constant flow of member calls with minimal to no wait time.
• Review customer service cases (i.e. new business, reinstatements, billing inquiries, claims, etc.) and update service software with member's information.
• Offer assistance to members, paying attention to special needs or wants.
• Account management

• Provide laboratory support to doctors and partnered hospitals in an accurate and professional manner.
• Outbound call critical laboratory results to physicians, nurses, PA's, and other healthcare personnel.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing needs and resolving concerns.
• Participated in weekly huddles to address workplace development.
• Assist with patient requisition registration for main location and partnered hospitals. System used for task, Epic Hyperspace (Electronic Health Records System).

• Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
• Upheld confidentiality requirements and regulatory compliance guidelines.
• Observed and report general behavior or changes in patient's health to physicians.
• Monitor and report important patient information to healthcare team to help optimize treatment planning and care delivery.
• Complete delegated responsibilities and assist in minor office procedures as directed (i.e, skin biopsies and conservative excisions).
• Demonstrated understanding of infection prevention and control standards. Including organization and sanitation of station and service areas.
• Utilized specialized skills and safety when tasked with specific patient care assignments. Including pulmonary function test (PFT) and electrocardiograms (ECG/EKG).
• Ran centrifuge post blood draw and physical examinations.
• Schedule patient appointments and procedures via Epic Hyperspace (Electronic Health Records System).

(Remote Position)

• Assist members with their benefit questions/concerns.
• Responded to concerns of care coordination, program inquiries, and screening assessments that identify medical intervention requirements.
• Carefully and accurately documented calls in designated PHI system.
• Analyzed claims and codes to verify member eligibility and services.
• Collaborated with department team to closely monitor screening of members to improve quality and cost outcomes.
• Performed data entry for insurance incentive program, rewarding members for completion of preventive care and health initiatives.
• Developed and delivered new programming strategies for individual yearly objectives.

• Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
• Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
• Protected individual confidentiality as prescribed by local, state, and federal mandates.
• Incorporated delivery requirements into planning of testing schedules.
• Collect and seal specimens to ensure arrival to proper facilities.
• Utilized agile software development methods increase team efficiency.
• Advised developers of problems with database performance (Aura) and other technical issues.
• Administered PCR and Rapid Covid-19 test, whilst developing Antigen and Accula rapid test.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Documented vital signs and health history for patients.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Performed x-rays of lower extremities.
• Followed appropriate protocol for sanitizing surgical instruments.
• Scheduled office and surgical appointments. Registered patients, and distributed pharmaceuticals as prescribed/directed.