Summary
Overview
Work History
Education
Skills
Timeline
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Briahna Smith

Ankeny,IA

Summary

Track record in enhancing customer loyalty and streamlining service operations at NuCara Home Medical, demonstrating exceptional problem-solving abilities and a strong work ethic. Excelled in active listening and critical thinking, significantly contributing to team success and sales growth. Skilled in both customer service and effective time management.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

NuCara Home Medical
06.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Helped customers in-store find products they were looking for or order medical supplies they were in need of.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Barista

Hy-Vee Starbucks
10.2019 - 05.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues. Worked closely in order to problem solve.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Managed time effectively and was able to gain skills from working in a fast-paced environment.
  • Used POS system to accurately enter orders and process payments.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Education

Associate of Applied Science - Business

DMACC Ankeny
Ankeny, IA
05.2026

High School Diploma -

Newton Senior Highschool
Newton, IA
05.2022

Skills

  • Strong Work Ethic
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Documentation
  • Critical Thinking
  • Professional telephone demeanor
  • Organized
  • Team Player
  • Fast learner
  • Time Management

Timeline

Customer Service Representative

NuCara Home Medical
06.2023 - Current

Barista

Hy-Vee Starbucks
10.2019 - 05.2024

Associate of Applied Science - Business

DMACC Ankeny

High School Diploma -

Newton Senior Highschool

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Briahna Smith