Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Brian Abair

Bedford,OH

Summary

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Starbucks Team Lead

Target
Bainbridge, OH
08.2022 - Current
  • Ensured tasks were finished with high quality
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Motivated staff through positive reinforcement techniques.
  • Delegated tasks appropriately according to individual skill sets.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Ensured compliance with legal and regulatory requirements in all team activities.

Education

Graduate Certificate - Advanced Culinary Arts

Connecticut Culinary Institute
Enfield, CT
06-2016

High School Diploma -

South Hadley High School
South Hadley, MA
06-2002

Skills

  • Operations Management
  • Coaching and Mentoring
  • Employee Evaluation
  • Performance monitoring
  • Regulatory Compliance
  • Workplace Safety
  • Performance Improvement

Accomplishments

  • Named district trainer for 15+ stores within the district at Target.
  • Maintained high standards and score based around Guest Connection, Beverage Taste and such.
  • Promoted to Food Service Team Lead after only being employed with Company for 5 months.

Certification

  • State Food Safety Certificate (5 years)
  • Master Bartista Certified (Starbucks)
  • Barista Basic Certified (Starbucks)
  • Barista Trainer Certifed (Starbucks)
  • Daily Ops Certified (Starbucks)
  • LS Management Certified (Starbucks)
  • Brand Standard Certified (Starbucks)

Languages

English
Professional

Timeline

Starbucks Team Lead

Target
08.2022 - Current

Graduate Certificate - Advanced Culinary Arts

Connecticut Culinary Institute

High School Diploma -

South Hadley High School

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Brian Abair