Sarah Corrales
Mesa,USA
Summary
Seasoned professional server bartender upbeat friendly. Great at building guest connections, providing great customer service while protecting company policy and costs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Starbucks Team Lead
Target
Mesa, AZ
10.2022 - Current
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability.
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
- Collaborated with functional groups and leadership to evaluate, prioritize, plan, and execute new projects.
- Assisted management in assessing internal staffing, deployment, and training needs, recommending enhancements and changes as appropriate.
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.
- Handled confidential and proprietary company data and information with discretion.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Identified operational process inefficiencies to recommend necessary improvements.
Server bartender shift lead
Chilis
Mesa, AZ
05.2019 - 11.2021
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Memorized menu to help diners make informed meal choices.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Used good communication skills to reduce guest dissatisfaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Listened to customer concerns and complaints and quickly rectified issues.
- Answered telephones to take reservations or to-go orders.
- Checked on guests to verify satisfaction with each course.
- Assisted with training new wait staff members to ensure proper procedures were followed at all times.
- Suggested additional items to customers to increase restaurant sales.
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
- Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine.
General Manager
Elephant Bar
Albuquerque, NM
06.2008 - 03.2019
- Built and maintained relationships with vendors and suppliers.
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Monitored store performance and identified opportunities for improvement.
- Coordinated staff training sessions to ensure compliance with company policies and procedures.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Used computerized inventory system to plan and manage adequate inventory levels.
- Provided clear direction and set priorities for accomplishing desired actions and results.
- Met safety and security standards by overseeing preventative maintenance and repairs.
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
- Used customer feedback for improving operations and building brand loyalty.
Bartender shift lead
Red Robin
Redondo Beach, CA
04.2004 - 06.2008
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
- Checked customer identification to verify age requirements for alcohol purchases.
- Utilized problem solving skills to resolve customer complaints in a courteous manner.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
- Trained and mentored new team members in proper bar operations.
- Prepared alcoholic beverages promptly according to recipes or customer specifications.
- Worked closely with wait staff to communicate customer needs during busy shifts.
- Identified potential issues related to intoxication levels among customers and took appropriate action when necessary.
- Inventoried supplies regularly to ensure adequate stock levels for peak hours of operation.
- Established a rapport with regulars through friendly conversation.
Education
General Studies
University of Maryland Global Campus
Hyattsville, MDHigh School Diploma - undefined
Torrey Pines
San Diego06.2003
Skills
- Attention to detail
- Relationship building
- Coaching and mentoring
- Workplace safety
- Conflict resolution
- Performance monitoring
- Work Planning and Prioritization
- Staff education and training
- People management
- Coaching
- Team building
- Problem-solving
- Budget management
- Marketing
- Risk management
- Trend tracking
- Complaint resolution
- Diversity and inclusion
Certification
Food handlers card
Alcohol handlers card
CPR certified
Timeline
Starbucks Team Lead
Target
10.2022 - Current
Server bartender shift lead
Chilis
05.2019 - 11.2021
General Manager
Elephant Bar
06.2008 - 03.2019
Bartender shift lead
Red Robin
04.2004 - 06.2008
High School Diploma - undefined
Torrey Pines
General Studies
University of Maryland Global Campus