Brian Ackley
Prosperity,SC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Purchasing Associate
Plumbing Solutions LLC
06.2023 - 04.2024
- Process Home builders purchase orders to generate internal sales orders.
- Check and verify builder house plans against their purchase orders for accuracy.
- Order custom order trim and non-stock items.
- Generate purchase orders direct to suppliers as well as purchase orders for will call pickup.
- Provide support for field staff as need on product selections.
- Assisting with the management of the warehouse staff.
Production/Dispatch Manager
Lee Transport Equipment
09.2019 - 02.2023
- Managed a team of technicians, painters and stagers, fostering a collaborative work environment to ensure smooth operations.
- Manage and track production, collaborate with the sales team to determine the order of production.
- Evaluate all incoming work orders, and determine the best and most efficient flow of the production to meet expected deadlines of the build.
- Assess and assign work orders to technicians based on their skill level and workload.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
Field Technical Service Representative
Spears Manufacturing
02.2019 - 09.2019
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Maintained and updated AS400 customer service database.
- Provide technical support and documentation for manufactured products.
- Conduct onsite hands-on training for certification, as well as lunch & learns for over twenty product lines.
- Meet with contractors, end users, code officials, engineers and distributors to promote company products and provide information for new products.
- Assist sales team with sales leads provided from on-site visits.
- Maintain existing company relationships and continue to expand territory by discovering new clients.
Sales Representative for Spears Manufacturing
Price Marketing
07.2018 - 02.2019
- Provided account Management for approximately 200 distributors.
- Introduced new products and promoted existing product lines as well as provide pricing and product support.
- Provide support for product manufacturers and field technical support representatives.
- Enhanced product knowledge among customers by conducting informative presentations, training and demonstrations.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
Technical Support Representative Supervisor
Spears Manufacturing
05.2016 - 05.2018
- Monitors and assesses the performance of the inside technical support representatives through general oversight, auditing the accuracy of work performed and feedback from the sales and customer Service departments.
- Plan, develop and implement policies related to the department as needed or directed by Management.
- Support field staff as needed to assist end users, specifying entities, design firms, code authorities in product specification and code approvals.
- Assist department Manager with all inter-departmental Human Resources issues.
- Delegate assignments and manage workloads for staff as needed.
- Provide telephone and email technical support for company products.
- Perform product technical training for internal employees and external customers and monitor training performed by others.
- Assisted customers in identifying issues and explained solutions.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Technical Support Representative
Spears Manufacturing
06.2012 - 05.2016
- Assisted customers in identifying issues and explained solutions to resolve the issue.
- Improved customer satisfaction by providing timely and accurate technical support documentation
- Provide telephone and email technical support for company products.
- Check in and process all incoming return authorizations, which included documentation and photographing all returns.
- Process return authorizations which included analysis and providing written product reports for the customer based on internal testing and lab results
- Create custom PDF forms, technical documents; write up processes, design product showcase literature and case studies.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
GED -
Simi Valley Adult School And Career Institute
Simi Valley, CASkills
A Certified Technician
MS Windows
MacOS
MS Office
Google Sheets
Acrobat Designer
Customer Service
Help Desk
Technical Writing
Mechanically Inclined
Technical Support
Plumbing
Timeline
Purchasing Associate
Plumbing Solutions LLC
06.2023 - 04.2024
Production/Dispatch Manager
Lee Transport Equipment
09.2019 - 02.2023
Field Technical Service Representative
Spears Manufacturing
02.2019 - 09.2019
Sales Representative for Spears Manufacturing
Price Marketing
07.2018 - 02.2019
Technical Support Representative Supervisor
Spears Manufacturing
05.2016 - 05.2018
Technical Support Representative
Spears Manufacturing
06.2012 - 05.2016
GED -
Simi Valley Adult School And Career Institute
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