Brian Ahenda
Crofton,MD
Summary
Strategic marketing and customer experience authority, consistently delivering impactful results in the development, implementation, and management of communication systems. Demonstrated proficiency in steering cross-functional teams, fostering innovation, and ensuring unwavering stakeholder satisfaction. Boasts extensive multi-industry experience, showcasing mastery in Agile, Waterfall, and Scrum methodologies.
Overview
8
8
years of professional experience
Work History
Marketing Coordinator and Account Manager
Herbert Walker Group
Charlotte, NC
08.2022 - Current
- Spearheaded Agile transformations in marketing strategies, enhancing team efficiency and responsiveness
- Led continuous improvement initiatives, optimizing conversion rates, and researching social media platform trends
- Implemented and managed CRM systems, achieving accurate reporting to credit bureaus and streamlining member support.
Product Manager
SEAM Corp
Kansas City, MO
01.2018 - 01.2019
- Utilized Waterfall methodologies to develop and maintain customer service policies, ensuring timely service delivery
- Implemented SEO strategies, advanced search result placements, and improved support quality, enhancing customer satisfaction
- Led quality control efforts for published content, maintaining high standards for written and visual materials.
Sales Coordinator
Craig Maison Health Group
Silver Spring, MD
01.2016 - 01.2018
- Applied Scrum principles in executing marketing campaigns and coordinating procurement of promotional goods
- Led a team of Marketing Representatives on various promotional projects, fostering a positive working environment
- Leveraged SEO to enhance search result placement and increase customer conversion rates.
Education
Associate of Applied Science - Business Administration And Management
Montgomery College
Rockville, MD01.2018
Bachelor of Science - Biochemistry
UNIVERSITY OF NAIROBI
12.2013
MBA - Project Management
UMBC
Rockville, MDProject Management Skills
Strategic Planning using Kanban, Project Roadmapping, Resource and Budget Management, Software Development Life Cycle, Agile and Waterfall Methodologies, Scrum, Sprint Facilitation, Conflict Management, Data Analysis, and Vendor Management.
Technical Skills and Tools
JIRA, Confluence, Trello, Asana, MS Office, MS Project, Microsoft Teams
Communication and Leadership Skills
Communication, Negotiation, Stakeholder Management, Stakeholder Engagement, Change Management, Team Coaching and Mentoring, Collaboration, Status Reporting, Relationship Building, Influence, and Leading Without Authority
Websites
Timeline
Marketing Coordinator and Account Manager
Herbert Walker Group
08.2022 - Current
Product Manager
SEAM Corp
01.2018 - 01.2019
Sales Coordinator
Craig Maison Health Group
01.2016 - 01.2018
Associate of Applied Science - Business Administration And Management
Montgomery College
Bachelor of Science - Biochemistry
UNIVERSITY OF NAIROBI
MBA - Project Management
UMBC
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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