Brian Ander
Cooper City,FL
Summary
Dynamic hospitality leader with extensive experience in enhancing guest satisfaction and optimizing operational efficiency. Expertise in technical analysis and cultivating a collaborative team environment. Proven ability to spearhead quality improvement initiatives with a commitment to innovative solutions. Consistently recognized for achieving organizational goals while adhering to budgetary constraints. Possess strong motivational, interpersonal, analytical, and problem-solving skills, driving success in fast-paced settings.
Overview
9
9
years of professional experience
Work History
David Powell Task Force
Captiva, FL
07.2025 - Current
- Oversee all Front Office operations including Front Desk, Guest Services, PBX, Bell Services, pool concierge, gate attendant and Night Audit.
- Provide on-the-ground leadership and coaching to front office managers and associates.
- Assist with recruiting, interviewing, hiring, and onboarding.
- Conduct training sessions to improve service delivery, upselling techniques, and operational accuracy.
- Review daily reports, labor costs, scheduling efficiency, and budget compliance.
- South Seas Resort
- Hotel 1000, LXR Hotels & Resorts
Hotel Manager
Thesis Hotel Curio Collection by Hilton
Coral Gables, FL
01.2024 - 07.2025
- Played a pivotal role in the successful transition of the property from an independent brand to a member of the Curio Collection by Hilton
- Acted as a liaison between the hotel and Hilton, effectively executing the branding roadmap within a four-month timeframe.
- Collaborated closely with key stakeholders at Hilton worldwide, including the Senior Manager of Hotel Openings, to ensure time completion for the PIP, and updating all hotel technology for compliance with Curio brand standards
- Conducted comprehensive training for all staff members on the new Hilton PMS, ensuring service excellence was maintained throughout the transition without disrupting day-to-day operations
- Served as a key contributor during the transition from Hersha Hospitality to Pyramid Global Hospitality, while delivering exceptional service
- Assisted the General Manger in preparation of forecasts and reports as well as in the development, implementation and monitoring of the budget
- Accurately forecasted revenues and expenses to support informed strategic decision making.
- Cooperated with the sales staff to discuss and implement sales strategies to improve occupancy levels and revenues
Director of Front Office Operations
The Diplomat Beach Resort Curio Collection by Hilton
Hollywood, FL
06.2022 - 01.2024
- Facilitated the seamless transition of management and ownership from Aimbridge Hospitality to Hilton Management at a prestigious four-diamond resort, ensuring exceptional customer service for both internal and external guests.
- Oversaw daily Front Office Operations within a union environment, effectively leading both union and non-union team members through the management transition while upholding service excellence and fostering high team morale
- Directly managed the Bellmen, PBX Operations, Guest Service Agents, supervisors and managers, ensuring comprehensive training, ongoing counselling and recognition of team contributions
- Collaborated closely with the Revenue Management team to develop and analyze pricing strategies aimed at maximizing occupancy and revenue. Successfully achieved an incremental revenue increase of 1.1 million in Front Office upsell through partnership with Frontline Performance Group, resulting in a 60% increase compared to the previous year
- Cultivated relationships with VIP guests, Hilton Honor members, and distinguished visitors, actively encouraging feedback throughout their stay to enhance their experience
Director of Front Office Operations
Thesis Hotel
Coral Gables, FL
03.2020 - 06.2022
- Interviewed, selected, coached and supported the Front Desk, Bell Staff, and Valet services. To ensure they performed in accordance with established hotel standards and values
- Optimize room revenue through strategic sell-out efficiency, upselling initiatives and the implementation of incentive programs to enhance sales performance
- Oversee the hiring and training of new employees, ensuring completion of all necessary onboarding paperwork and fostering a culture of excellence from the outset
Account Manager
Towne Park at the W Hotel
Fort Lauderdale, FL
02.2019 - 03.2020
- Spearheaded the successful launch of new properties, including the W Fort Lauderdale, Westin Fort Lauderdale, Four Seasons Fort Lauderdale and Margaritaville Hollywood FL.
- Achieved a remarkable 40% increase in client profits within the year, making a significant milestone for a newly established site
- Managed the onboarding process for all staff, including conducting interviews, hiring and training.
Director of Operations
Hilton Cabana Miami Beach
Miami Beach, FL
01.2018 - 02.2019
- Collaborated with the General Manager to proactively resolve key property issues, including capital projects, customer service initiatives and refurbishments
- Accountable for planning, organizing and directing all hotel services, encompassing Front Desk Operations, Housekeeping and Maintenance
- Assisted in managing the delivery and evaluation of guest services within assigned departments, ensuring alignment of the company’s core service standards and brand attributes.
- Developed and implemented comprehensive staff training programs to enhance service quality and operational effectiveness.
- Successfully improved the TripAdvisor ranking from 107th of 41st, enhancing the properties online reputation
Cluster General Manger
Hampton Inn & Suites & Towne Place by Marriott
Grafton, WI
10.2016 - 01.2018
- Oversaw all phases of pre-opening operations for Towne Place by Marriott, ensuring adherence to brand standards and managing all hotel orders including OS&E and FF&E
- Recruited, hired and trained personnel for Towne Place by Marriott, ensuring staff were proficient in FOSSEE to achieve pre-opening certifications
- Accountable for planning, organizing and directing all hotel services, including Front Desk Operations, Sales, Maintenance, Housekeeping, and Food & Beverage
- Developed and managed the annual budget, focusing on maximizing revenue while maintaining effective cost control measures
Education
Associate’s degree - hospitality management
Harper College
Palatine, ILSkills
- Customer Service Excellence
- Operational Management
- Financial Acumen
- Revenue Management
- Staff Training and Development
- Technology Proficiency
- Marketing and Sales Strategies
- Conflict Resolution
- Time Management
- Driving service standards, Medallia/guest survey performance, and brand loyalty
- Ensuring adherence to brand standards, SOPs, and audit requirements
- Effective Verbal and Written Communication
- Leading teams through operational changes, temporary processes, and evolving workflows
Timeline
David Powell Task Force
07.2025 - Current
Hotel Manager
Thesis Hotel Curio Collection by Hilton
01.2024 - 07.2025
Director of Front Office Operations
The Diplomat Beach Resort Curio Collection by Hilton
06.2022 - 01.2024
Director of Front Office Operations
Thesis Hotel
03.2020 - 06.2022
Account Manager
Towne Park at the W Hotel
02.2019 - 03.2020
Director of Operations
Hilton Cabana Miami Beach
01.2018 - 02.2019
Cluster General Manger
Hampton Inn & Suites & Towne Place by Marriott
10.2016 - 01.2018
Associate’s degree - hospitality management
Harper College