Brian Balk
Monroe,MI
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goal
Overview
13
13
years of professional experience
Work History
Recruiting Manager
Detroit Quality Staffing
Dearborn, MI
04.2023 - 01.2026
- Managed the recruitment team assuring all team members are on task.
- Hosted daily meetings to go over current needs and expectations.
- Built metrics for active accounts
- Presented metrics weekly to the executive team.
- Sourced and screen candidates for available positions.
- Conducted in person and virtual interviews.
- Cold calling of 100+ calls a day
- Payroll and auditing of active accounts.
- Managed job postings
- Provided training to new team members.
- Hosted orientations for new workers.
- Supported team members with any issues.
- Hiring and terminations.
- Liaison with external customers
- Traveled on site to meet new customers and workers.
- Worked in person and remotely.
Support Services Manager
Samaritas
Monroe, MI
02.2016 - 01.2023
- Implemented new policies and procedures to improve employee efficiency and productivity.
- Reviewed employee performance issues, addressing absenteeism or tardiness and recommending disciplinary action.
- Used job-related software to create and prepare reports on staff performance and attendance.
- Supervised administrative staff and 40+ caregivers.
- Provided training and orientation to new staff.
- Oversaw payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Read through contracts, regulations and procedural guidelines to ensure comprehension and compliance.
- Developed operational standards and procedures for work unit and department.
- Represented work unit at meetings or conferences, serving as liaison for requests or complaints.
- Communicated with and provided guidance for external vendors and service providers to ensure organization, department and work unit's business needs were met.
- Hired and terminated personnel.
Client Care Coordinator
Samaritas
Monroe, MI
05.2015 - 01.2016
- Established and oversaw administrative procedures to meet objectives set by boards of directors and senior management
- Prepared and maintained records and reports, such as budgets, personnel records and training manuals
- Provided direct service and support to 30+ individuals and clients
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Participated in ongoing training to enhance own job skills and knowledge.
- Coordinated Schedules for 40+ staff.
Lead Direct Support Professional
Lutheran Social Services of Michigan (Samaritas)
Monroe, MI
08.2012 - 05.2015
- Administered medications to multiple patients based upon physician or nurse guidelines
- Maintained records of services performed and condition of patients
- Followed infection control and safety policies and guidelines
- Identified changes in client status or needs and communicated to supervisor
- Responded promptly and positively to client requests for assistance
- Supervised and assisted 3+ patients for activities of daily living.
- Documented delivery of quality care in client's clinical record
- Prepared and served food for patient, following special prescribed diets
- Administered bedside and personal care, such as ambulation and personal hygiene assistance
- Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services
- Established personal relationships with clients to maintain patient comfort and care
- Completed and submitted clinical documentation in accordance with agency guidelines
- Evaluated client's needs to plan for continuing services
Education
Diploma - General
Enterprise High School
Warren2009
Skills
- Quality assurance
- Performance tracking and evaluations
- Customer service
- Recruitment
- Employee coaching and motivation
- Staff training and orientations
- Administration and reporting
- Corrective actions
- Policy management
- Retention strategies
- Scheduling and coordinating
Timeline
Recruiting Manager
Detroit Quality Staffing
04.2023 - 01.2026
Support Services Manager
Samaritas
02.2016 - 01.2023
Client Care Coordinator
Samaritas
05.2015 - 01.2016
Lead Direct Support Professional
Lutheran Social Services of Michigan (Samaritas)
08.2012 - 05.2015
Diploma - General
Enterprise High School
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
Detroit Quality Staffing- 2023 Employee of the year.