Brian Ball
Vacaville,USA
Summary
Working in the Food & Hospitality Industry for 18 years, I have experienced a lot and thrived in my customer service skills because of the vast exposure I've had. This knowledge has allowed me to steadily climb the ranks of my organization and continue to flourish into the next level of multi-unit management. Results-oriented professional with extensive experience in overseeing operations for a leading entertainment company. Known for building high-performing teams and implementing strategic plans that maximize profits and optimize operations, leading to improved guest satisfaction and increased revenue.
Overview
11
11
years of professional experience
Work History
SR DISTRICT MANAGER OF OPERATIONS
Bowlero Corp/Lucky Strike Ent
East Bay, CA + Honolulu, USA
08.2024 - Current
- Overall responsibility for day to day center operations in Bay Area, CA and Honolulu, encompassing sales, hiring top talent, daily operations and financial management, organizational and team development, and customer retention, including:
- Overseeing 15 locations including 2 FEC’s/Water Parks, totaling $62M in revenue, 525 employees, and 53% EBITDAR
- Increased revenue 2.5% across all locations due to proper staffing, marketing, goal setting, and service
- Implemented operational process now used companywide to train RVP's, DM's and GM's
- Maximized profits through proper scheduling, monthly budgeting, reducing turnover, and increasing sales
- Built a sales culture in my locations to increase F&B spend per guest
- Focus on total guest satisfaction scores.
- Managed labor, COGS, and CAPEX budgets while ensureing fill compliance with health, safety, and brand standards
- Succession planning with all management teams to build a bench and reward top performers
DISTRICT MANAGER
Bowlero Corp/Lucky Strike Ent
Ohio, Michigan, USA
01.2019 - 12.2024
- Oversee 8 center in 2 states, worth $15M in revenue, 140 employees
- Work with the team on cutting costs and managing budgets.
- Ran a 50% EBITDAR margin
- Work on individual growth with each manager and set up succession plans
- Hiring within the district to build potential players
- Daily planning with individual center management to hit revenue and growth targets.
- Weekly conference calls to improve guest satisfaction numbers, training compliance, and overall revenue
- The world's largest operator of bowling centers
GENERAL MANAGER
Bowlero Corp/Lucky Strike Ent
New York, Chicago, Milwaukee, USA
01.2015 - 12.2019
- World's largest operator of bowling centers, on a mission to bring bowling fun to everyone.
Education
Bachelor of Arts - Mathematics
Buffalo State College
Buffalo, NY01-2013
Skills
- Financial management
- Budgeting
- Customer retention
- Succession planning
- Operations oversight
- Staff training and development
- Strategic planning
- Inventory control
- Customer service
- Leadership skills
- Goal setting and performance metrics
Timeline
SR DISTRICT MANAGER OF OPERATIONS
Bowlero Corp/Lucky Strike Ent
08.2024 - Current
DISTRICT MANAGER
Bowlero Corp/Lucky Strike Ent
01.2019 - 12.2024
GENERAL MANAGER
Bowlero Corp/Lucky Strike Ent
01.2015 - 12.2019
Bachelor of Arts - Mathematics
Buffalo State College