Brian Ballard
The Bronx,NY
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
4
4
years of professional experience
Work History
Dispatcher
Smart Choice Medical P.C
Bronx , NY
01.2024 - 08.2024
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Provided timely updates to customers regarding their orders or requests.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Assigned drivers to appropriate routes based on customer needs.
Dispatcher
Smart Choice Medical P.C
Brooklyn, NY
03.2023 - 01.2024
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Prepared weekly performance reviews for drivers based on their adherence to company standards.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
Driver
Pelham Physical Medicine Inc.
Bronx , NY
02.2022 - 11.2022
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Packing Operator
United Pickle Product
The Bronx, NY
05.2020 - 02.2021
- Loaded items onto conveyor belts for packing.
- Verified accuracy and quality of products prior to packing.
- Inspected packed items for any damages or defects before sealing.
- Ensured that all packaging materials are correctly labeled with product information.
- Maintained an accurate record of daily production output.
Education
GED -
Morris High School
Morris, OK05-2007
Skills
- Service Coordination
- Dispatch Coordination
- Work Order Management
- Driver communication
- Route Navigation
- Schedule Management
Timeline
Dispatcher
Smart Choice Medical P.C
01.2024 - 08.2024
Dispatcher
Smart Choice Medical P.C
03.2023 - 01.2024
Driver
Pelham Physical Medicine Inc.
02.2022 - 11.2022
Packing Operator
United Pickle Product
05.2020 - 02.2021
GED -
Morris High School
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