Brian Baltazar

• Trains new hires and team members with CDL, ADA compliance, air brakes, Customer Service and driving skills to ensure that performance standards are met.
• Maximize profitability by controlling expenses and efficiently manage operational staff.
• Monitor location activity and ensure it is properly provisioned and staffed.
• Generate reports and present information to upper-level managers and/or Clients upon request.
• Approve timecards and manage labor hours.
• Resolve conflicts or complaints from customers and employees.
• Developed and maintained relationships with external vendors and clients
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led onboarding and training of new hires to fulfill business requirements.

• Maintains operations of Electric Vehicles and CNG-fueled shuttles and buses at a 90% service level by ensuring all vehicles are operational, serviced, and maintained and monitors drivers’ and dispatchers’ attendance, schedules, and assignments.
• Supervises drivers and dispatchers who monitor drivers’ activity, locations, and breaks.
• Conducts driver evaluations, skills, and competencies in preparation for CHP inspections.
• Professionally respond to and resolves guest and/or visitor complaints, driver queries and complaints, vehicle claims, and service discrepancies while encouraging an open-door policy between me, the dispatchers, and the drivers for any work-related concerns.
• Preserves a safe and clean work environment by educating and directing team members on the use of equipment and resources.
• Reports directly to the General Manager and sends a daily pass-down report to the team after each end of shift.

• Transports program participants to doctor's appointments, check-ups, and other medical appointments.
• Performs a pre-trip vehicle inspection on the vehicle assigned for the shift and on all equipment such as wheelchair tie-downs, vehicle hydraulic wheelchair lifts, and others.
• Ensure all safety regulations and precautions are followed as required by Federal safety regulations as well as company safety policies and procedures.
• Communicate with the local management team, passengers, and company dispatch regarding operational issues or concerns; prepare and submit daily driver's log(s) and vehicle inspection report(s) at the end of their shift.

• Prepared all import and export documentation, including Computer Data Entry, interfacing with U.S. Customs
• Accepted /distributed cargo in accordance with applicable air carrier and Department of Transportation regulations.
• Moves cargo of up to 70lbs by hand and WFS certified to drive a Forklift for heavier freights.

• Resolved customer issues regarding Cable, Internet and Phone Services including billing, troubleshooting and activation while maintaining excellent Customer Service.
• Assisted 60 - 70 customers per day.

• Delivered 60 - 70 packages for Amazon in a day
• Drove for Uber and Lyft (Ride sharing apps) averaging 10-14 trips daily
• Delivered food through the Postmates delivery app

• Delivered all information and responses in a positive, conversational, and compassionate manner to facilitate developing a relationship with the members, while providing the best customer service experience possible.
• Met the performance goals established in the areas of efficiency, call quality, member satisfaction, first-call resolution, and attendance.
• Scheduled 25-30 House Calls Visits per day for eligible members.

Member: Guidance and Counseling Center - Peer Counselors and Facilitators, 1994 - 1995.

• Awarded a Service Merit Award

Class President, 1988 - 1990. Member: Student’s Advisory Board, 1988-1990; Member: Peer Helpers, 1989-91;

• Awarded the Loyalty Award