Brian Bergman

Responsible for all frontline activities with overnight guests as well as with program men. Daily check-in of overnight guests. Mentoring and fostering positive relationship building with both overnight and program men. Executing and enforcing URM'S policies. Working with other reporting lines including case management, ministry, administration, etc. Building a Christ centered focus with guests and staff.

• Developing and maintaining client relationships, generating leads, and closing sales from an office or remote working location such as the employee’s home.
• Working with both existing and new customers, utilizing various communication methods such as telephone, email, as well as various social media and other communication platforms.
• Lead Generation
• Relationship Building
• Quote / Order Generation w/ Internal & External Systems
• Sales Target Achievement
• Collaboration with Other Personnel & Departments
• Proficient in Microsoft Word, Excel, and PowerPoint

• Oversaw contractor sales, boosting revenue through strategic partnerships and service improvements.
• Managed a team to enhance customer satisfaction, resulting in higher client retention rates.
• Implemented inventory controls, reducing stock discrepancies and improving order accuracy.
• Developed training programs for staff, enhancing product knowledge and customer service skills.
• Resolved client issues efficiently, leading to a notable increase in positive feedback.

• Managed and oversaw all aspects of the operations of the store, including Store Sales, Operations, and Commercial Sales Functions.
• Sales Forecasting, Budget Creation and Achievement.
• Personnel Operations, Staff Development, reporting to District and Corporate Leadership, Proper Inventory Control, Etc.