- Team Sports
- Backpacking and Hiking
- Strategy Games
Brian Best
Lakewood
Summary
Results-driven restaurant manager with expertise in team training, crew coordination, and guest experience optimization. Proven ability to enhance service quality and operational efficiency across multiple locations.
Overview
11
11
years of professional experience
Work History
Curb Server Manager/Restaurant Server
Swensons Drive-Ins
Cleveland, OH
01.2022 - 03.2026
- Achieved high levels of customer satisfaction through effective management of curb server teams. Increased operational efficiency by overseeing 64 servers across six locations. Elevated service quality at Swenson's through focused leadership and team development.
- Streamlined scheduling practices to support team productivity and uphold necessary staffing requirements.
- Conducted regular team meetings to ensure alignment on objectives and provide performance feedback.
- Performed regular assessments of server performance to enhance overall system efficiency.
- Developed and implemented training sessions to enhance staff expertise in menu offerings and customer service skills.
Shift Leader
Eat at Joe's
Lyndhurst, OH
05.2015 - 08.2019
- Directed daily workflow processes to maintain operational efficiency and support optimal employee performance.
- Developed and implemented training programs to enhance team members' understanding of service standards and operational efficiency.
- Executed process enhancements to elevate customer satisfaction and expedite service delivery.
- Directed inventory management efforts to ensure accuracy in stock levels and prompt restocking of supplies.
Christmas In Our Community Leader
St. Ignatius High School
Ohio City, OH
08.2016 - 12.2018
- Oversaw the organization and execution of transportation for 500 students across 20 local public grade schools, enabling holiday celebrations for children facing financial hardships.
- Designed and executed the preparation of gift and craft packs to enhance educational experiences for 2000 students in Cleveland.
- Spearheaded efforts to secure funding for school events and extracurricular activities, fostering community collaboration.
- Engaged with community leaders to craft a shared vision, resulting in sustainable partnerships and collective goals.
Education
BBA - Entrepreneurship
Kent State University
Kent, OHHigh School Diploma -
St. Ignatius High School
Ohio City, OH05-2019
Skills
- Team Training
- Crew coordination
- Server scheduling
- Guest experience optimization
- Marketing initiatives
- Strong leadership
- Reliable and responsible
Interests
Timeline
Curb Server Manager/Restaurant Server
Swensons Drive-Ins
01.2022 - 03.2026
Christmas In Our Community Leader
St. Ignatius High School
08.2016 - 12.2018
Shift Leader
Eat at Joe's
05.2015 - 08.2019
BBA - Entrepreneurship
Kent State University
High School Diploma -
St. Ignatius High School