BRIAN BOURNE
Ocoee,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
One Stop Production Studios
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Warehouse Lead
Courier Express
03.2022 - 05.2023
- Trained employees on equipment operation and safety protocols.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
Customer Service Ramp Agent
Delta Airlines
03.2015 - 04.2022
- Operated baggage software and devices to ensure baggage/cargo are routed correctly to passengers’ destination
- Safely loaded and unloaded transport items to and from aircraft to ensure customer’s items remain undamaged
- Held liable for on-time connections by guiding incoming and departing aircraft from the gate position, so client’s can arrive to their location on time.
City Carrier Assistant
United States Postal Service
02.2013 - 02.2015
- Hand delivered and collected mail under varying weather and road conditions; called team leader with pertinent updates
- Maintained professional and considerate public relations with peers and clients
- Communicated postal information and updates to customers in a pleasant manner.
Education
Certificate of Completion - Automotive Technology
Universal Technical Institute
Orlando, FL01.2014
High School Diploma -
Thomas Edison High School
Jamaica06.2008
Skills
- Collaborative, team player
- Critical thinker and creative problem solver
- Excellent communicator, patient
- Eager to achieve positive results
- Self-motivated, multi-tasked
- Punctual with great time management skills
- Friendly, people person
- Broad range of technology skills
Timeline
Customer Service Representative
One Stop Production Studios
06.2023 - Current
Warehouse Lead
Courier Express
03.2022 - 05.2023
Customer Service Ramp Agent
Delta Airlines
03.2015 - 04.2022
City Carrier Assistant
United States Postal Service
02.2013 - 02.2015
Certificate of Completion - Automotive Technology
Universal Technical Institute
High School Diploma -
Thomas Edison High School
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