Brian Brooks
Buffalo
Summary
Dedicated professional with extensive experience in ensuring operational excellence. Recognized for strong attention to detail and effective communication skills, consistently delivering high standards in customer service and problem-solving.
Overview
7
7
years of professional experience
Work History
Sr. VCI
ACV Auctions
Buffalo
04.2022 - Current
- Documented inspection findings and reported discrepancies, enabling management to address issues promptly.
- Assisted team members in optimizing workflow.
- Built strong relationships with independent and franchise dealerships.
Transportation Security Officer
Department of Homeland Security
Buffalo
10.2021 - 04.2022
- Conduct thorough inspections of carry-on items and checked baggage for prohibited items.
- Screen passengers and luggage for security threats using advanced scanning equipment.
- Provide excellent customer service while maintaining a secure and safe environment.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Upheld strong customer service standards while completing screenings.
Vehicle Detailer
Woody's Five Star Detailing
Buffalo
03.2019 - 09.2021
- Performed thorough cleaning and detailing of vehicle interiors and exteriors, ensuring all surfaces, including carpets, upholstery, windows, wheels, and mirrors, met high standards.
- Evaluated vehicles for pre-existing damage prior to initiating detailing process.
- Consulted with clients to identify and prioritize detailing needs.
Education
Some College (No Degree) - Criminal Justice
Erie Community College
Buffalo, NYSkills
- Customer relationship management
- Workflow optimization
- Operational efficiency
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Team collaboration
- Active listening
Timeline
Sr. VCI
ACV Auctions
04.2022 - Current
Transportation Security Officer
Department of Homeland Security
10.2021 - 04.2022
Vehicle Detailer
Woody's Five Star Detailing
03.2019 - 09.2021
Some College (No Degree) - Criminal Justice
Erie Community College