Brian Burkhardt
Old Bridge,NJ
Summary
Talented Inside Sales successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Highly experienced Inside Sales known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
20
20
years of professional experience
Work History
Inside Sales Representative
ABC Supply
01.2023 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Branch Manager
ABC Supply
04.2020 - 01.2023
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Delivery Service Manager
ABC Supply
06.2012 - 04.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Inside Sales Representative
ABC Supply
02.2012 - 06.2012
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Operations Manager
Allied Building Products
03.2004 - 09.2011
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Education
Associate of Arts - Automotive Technology
Somerset County College
Branchburg Township, NJ05.1991
Skills
- Contract Management
- Account Acquisition
- Compelling Presentations
- Customer Service
- Attention to Detail
- Relationship Building
- Lead Qualification
Timeline
Inside Sales Representative
ABC Supply
01.2023 - Current
Branch Manager
ABC Supply
04.2020 - 01.2023
Delivery Service Manager
ABC Supply
06.2012 - 04.2020
Inside Sales Representative
ABC Supply
02.2012 - 06.2012
Operations Manager
Allied Building Products
03.2004 - 09.2011
Associate of Arts - Automotive Technology
Somerset County College
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