Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura Vargas

Union,NJ

Summary

Inside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in Sales Force software and lead generation.


Overview

6
6
years of professional experience

Work History

Inside Sales Representative

CMA CGM
08.2023 - Current
  • Selling international Ocean freight
  • Identify, approach, and on-board potential new customers through cold calling, emails, and other sales tactics.
  • Maintain and develop strong relationships with with existing accounts to take care of their logistics needs.
  • Stay informed about market trends, competitor pricing, and industry developments.
  • Maintain accurate records of customer interactions, sales activities, and pipeline progress in CRM software.
  • Negotiate with trade/line management on behalf customer
  • Manage strategic contracts, involving volume commitment and rates


Export documentation Specialist

CARGOLOOP LLC
07.2021 - 05.2023
  • Prepare and audit export documentation for vessel shipments
  • Update files, file AES, and send documents to overseas offices for approval
  • Issuance and maintaining record of Dock receipts
  • Documentation for hazardous materials
  • Process and ensure accuracy of customs documentation
  • Assist in handling and resolving freight claims
  • Responsible for daily e-mail communication and consistent follow-up with multi-level service providers
  • Submit timely document instructions to freight forwarders
  • Maintain export files in an organized and catalogued system
  • Perform bill of landing audits per vessel/voyage with a high focus on quality and accuracy

Customer service representative

NEW JERSEY EZ PASS
06.2019 - 07.2021
  • Provide high-level telephone and e-support on client suite of products and services by answering our national customer queries concerning billing/account administration, pricing, content, product navigation, and delivery
  • Retain client customers and increase customer loyalty while projecting a professional, efficient and positive approach
  • Ability to resolve customers concerns while consistently providing superior levels of customer service
  • Make independent decisions to resolve customer issues with strong problem solving and negotiation skills
  • Work with other client departments to ensure escalated issues are handled timely and correctly

Education

Associate of Science - Business Administration

Union County College
Cranford, NJ
01-2019

Bachelor of Arts - Film And TV Production

Universidad De Bogota Jorge Tadeo Lozano
Bogota, Colombia
12-2014

Skills

  • Sales strategy
  • Foreign trade Relationship
  • Revenue growth
  • Contract negotiation
  • Product knowledge
  • Customer relationship management
  • Email and phone etiquette
  • Salesforce CRM
  • Contract management

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Inside Sales Representative

CMA CGM
08.2023 - Current

Export documentation Specialist

CARGOLOOP LLC
07.2021 - 05.2023

Customer service representative

NEW JERSEY EZ PASS
06.2019 - 07.2021

Associate of Science - Business Administration

Union County College

Bachelor of Arts - Film And TV Production

Universidad De Bogota Jorge Tadeo Lozano

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