Results-oriented leader with experience in driving customer satisfaction and upselling within fast-paced environments. Skilled in relationship building and guiding teams to exceed performance goals. Committed to leveraging a strong work ethic and revenue-focused approach in a sports organization.
Work History
Inside Sales Representative
2 Months
Memphis Redbirds | 06.2026 - Current
Developed and maintained strong relationships with clients to ensure satisfaction and retention.
Utilized CRM software, TDC and Kore to track sales activities and customer interactions effectively.
Utilized CRM software to track sales activities and customer interactions effectively.
Collaborated with marketing team to implement promotional strategies aligned with sales objectives.
Warehouse Supervisor
2 Years 5 Months
Memphis Air & Electrical Care | 01.2024 - 06.2026
Contributed to revenue growth by identifying customer needs and recommending solutions while coordinating schedules of services and accommodations.
Supervised daily warehouse operations, ensuring compliance with safety and efficiency standards.
Trained and mentored staff on best practices for inventory management and equipment usage.
Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
Area Manager
2 Years
Amazon | 01.2021 - 01.2023
Oversaw daily operations in a high-performance, metric-driven environment and improved team productivity by 30%.
Streamlined operational processes to enhance efficiency across multiple fulfillment centers.
Led cross-functional teams in achieving strategic goals and improving service delivery metrics.
Implemented training programs resulting in increased team productivity and employee engagement.
Assistant Manager/Cook
4 Years
Chicken Salad Chick | 01.2015 - 01.2019
Drove revenue by consistently upselling menu items and promoting daily specials to customers. Built strong relationships with customers, contributing to repeat business and loyalty.
Led team in daily operations, ensuring high-quality service and adherence to food safety standards.
Trained and mentored staff, fostering a collaborative environment that enhanced team performance.
Streamlined inventory management processes, improving efficiency in stock control and reducing waste.
Education
Bachelor of Science - General Studies
Oakwood University | Huntsville | 05.2018
Distinguished member of the University’s Business Society
Relevant coursework: Principles of Marketing & Business Communication