Brian Burton
Katy,TX
Summary
Dynamic retail professional with extensive experience at Home Depot, specializing in loss prevention and inventory management. Proven track record in enhancing customer satisfaction and reducing shrinkage through effective team leadership and training. Skilled in problem-solving and decision-making, fostering a secure and efficient shopping environment.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Harbor Freight Tools USA
Houston, TX
05.2017 - Current
- Led team in daily operations, ensuring compliance with safety standards and company policies.
- Trained staff on product knowledge and customer service techniques to enhance client interactions.
- Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
- Coordinated scheduling and resource allocation to optimize workflow efficiency across departments.
- Trained and mentored staff on customer service best practices to enhance team performance.
- Developed and implemented workflow processes that increased efficiency in daily operations.
- Analyzed sales data to identify trends and inform strategic decisions for product placement.
- Coordinated team schedules, ensuring adequate coverage during peak business hours.
- Oversaw compliance with safety standards, fostering a secure work environment for all employees.
- Implemented training programs that improved employee skills and reduced turnover rates.
- Collaborated with upper management to align store goals with corporate objectives and initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Department Manager
Lowes Home Improvment
Houston, TX
08.2014 - 03.2017
- Led department operations to enhance customer satisfaction and streamline workflow processes.
- Developed training programs for staff, improving product knowledge and service delivery standards.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, adjusting merchandise displays to maximize sales opportunities.
- Managed departmental budgets, ensuring resource allocation aligned with organizational goals and priorities.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led department operations to enhance customer service and optimize inventory management.
- Developed and implemented training programs for staff to improve product knowledge and service delivery.
- Analyzed sales trends to inform strategic merchandising decisions and maximize profitability.
- Coordinated cross-functional teams to streamline project execution and ensure timely completion of initiatives.
- Oversaw compliance with safety regulations, enhancing workplace safety standards and practices.
Loss Prevention Officer
Costco
Livonia, MI
06.2007 - 07.2014
- Monitored surveillance systems to detect suspicious activities and prevent theft.
- Conducted regular audits of inventory and loss prevention protocols to ensure compliance.
- Collaborated with management to develop strategies for enhancing store security measures.
- Trained new employees on loss prevention techniques and company policies.
- Led investigations into theft incidents, resulting in successful apprehension of offenders.
- Coordinated with law enforcement agencies on external theft cases to ensure thorough follow-up.
- Completed incident reports and activity logs for accurate, current records.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
Loss Prevention Manager
Home Depot
Southfield, MI
03.2002 - 04.2007
- Developed and implemented loss prevention strategies to minimize shrinkage across multiple store locations.
- Trained and mentored staff on theft prevention techniques and customer service excellence.
- Analyzed inventory discrepancies to identify patterns of theft or operational inefficiencies.
- Collaborated with law enforcement to address organized retail crime incidents effectively.
- Conducted audits and assessments to evaluate compliance with loss prevention policies and procedures.
- Established partnerships with cross-functional teams to enhance security measures in-store operations.
- Led investigations into suspected internal theft, ensuring thorough documentation and reporting processes.
- Utilized surveillance technology to monitor activities and deter potential shoplifting incidents effectively.
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
Education
High School Diploma -
Wayne County Community College
Detroit, MI05.1993
Skills
- Team leadership
- Decision-making
- Staff supervision
- Task delegation
Timeline
Assistant Manager
Harbor Freight Tools USA
05.2017 - Current
Department Manager
Lowes Home Improvment
08.2014 - 03.2017
Loss Prevention Officer
Costco
06.2007 - 07.2014
Loss Prevention Manager
Home Depot
03.2002 - 04.2007
High School Diploma -
Wayne County Community College