Summary
Overview
Work History
Education
Skills
Timeline
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Brian Bynum

Miami,Florida

Summary

Driven professional with a proven track record of enhancing team efficiency and customer satisfaction at P.F. Chang's China Bistro. Excelled in fast-paced environments, demonstrating exceptional organizational skills and proficiency in Microsoft Excel and PowerPoint. Trained new staff at Roche Consulting, showcasing leadership and effective communication. Achieved significant improvements in operational workflows.

Experienced with digital shopping and e-commerce strategies to optimize online purchasing experiences. Utilizes data analysis to gain insights into consumer behavior and drive sales improvements. Knowledge of digital marketing techniques and customer satisfaction principles to enhance user engagement and loyalty.

Overview

4
4
years of professional experience

Work History

Digital Shopper

Walmart
01.2025 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.

Service Assistant

P.F. Chang's China Bistro
07.2021 - Current
  • Monitored inventory levels of supplies used for meal preparation and restocking when necessary.
  • Provided feedback from customers about products and services which was then shared with management for review.
  • Reported or corrected potential safety issues, cleanliness needs, or customer concerns for rectification.
  • Served as a role model for other employees by displaying positive attitudes towards work related tasks and responsibilities.
  • Handled customer complaints professionally and resolved issues promptly

Company Trainer

Roche Consulting
03.2023 - 04.2023
  • Collected signatures from Florida registered voters around different areas
  • Reviewed the number of signatures that were collected for the day
  • Trained new team members about information and responsibilities of the company

Host

T.G.I Friday's
05.2021 - 07.2021
  • Worked collaboratively with other staff members to ensure the efficient flow of operations during peak dining hours.
  • Provided exceptional customer service to ensure that guests left satisfied.
  • Demonstrated excellent customer service skills to ensure a pleasant dining experience.
  • Collaborated with other staff members on any issues or concerns that arose throughout shifts to provide quick resolutions for guests.

Education

BBA - Business Management

Florida International University (FIU)
Miami, FL
07.2022

AA - Accounting

Miami-Dade Community College
Miami, FL
08.2019

Skills

  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel

Timeline

Digital Shopper

Walmart
01.2025 - Current

Company Trainer

Roche Consulting
03.2023 - 04.2023

Service Assistant

P.F. Chang's China Bistro
07.2021 - Current

Host

T.G.I Friday's
05.2021 - 07.2021

AA - Accounting

Miami-Dade Community College

BBA - Business Management

Florida International University (FIU)

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