Brian Carney
Nashville,TN
Summary
Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help the team. Persuasive communication style, strategic planning strength and top conflict resolution strengths.
Overview
7
7
years of professional experience
Work History
Sales Service Representative
CINTAS, Professional Uniform And Facility Services
Nashville, TN
04.2023 - Current
- Managed 150+ accounts weekly and $884,000 in yearly revenue with minimal turnover.
- Grew direct sales by $1,000 dollars weekly.
- Cross-sold and upsold products to customers based on expert understanding of current and forecasted needs.
- Offered knowledgeable insight into available products and services to help consumers make informed decisions.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
Kitchen Manager & Catering Director
Barrio Tacos
Traverse City, MI
03.2020 - 01.2023
- Directly oversee staff of 10-15 kitchen team members to ensure maximum operation efficiency of kitchen that handles $10,000+ daily food sales on average.
- Responsible for weekly dry goods inventory ordering, receiving and organizing.
- Oversaw lower-level management weekly food product ordering.
- Develop new customers and maintain customer base to develop aspect of business (catering) that accounted for 3.2% of total company sales (2022: Q2-Q3) of total company sales.
- Emphasis on exceptional customer service with the ability to negotiate higher sales and high customer satisfaction while building loyal customer base.
- Lead interviews and identify acceptable candidates applying for position, oversee training of all new employees and ensure proper procedures are being taught and followed.
Intern
Freight Management Inc. (FMI)
Glendale Heights, IL
05.2019 - 08.2019
- Assisted freight forwarding account managers on day-to-day operations by engaging in customer service relations, completing order shipments shipping and delivery, and performing other related freight forwarding tasks as requested.
- Responsible for communicating with customers to ensure customer satisfaction and FMI profitability.
- Oversaw smooth cradle-to-grave and overall CRM transitions/transactions.
- Developed marketing campaign and updated website interface on FMI’s launch of their own TMS.
- Completed a competitive commercial and marketing analysis and presented findings and recommendations to entire company and senior management.
Intern
Village Bank and Trust
Arlington Heights, IL
05.2018 - 08.2018
- Assisted personal bankers in opening and closing accounts, establishing savings plans and other commercial banking products as well as monitoring financial activity in personal accounts for customers.
- Assisted branch manager and developed administrative skills of analyzing bank deposit information, creating sales and lending goals, marketing products, and evaluate errors or discrepancies in accounts.
- Worked as a teller providing quality customer service to all customers.
- Established and developed relationships with customers to ensure their satisfaction and comfort with Village Bank and Trust.
Sales and Administrative Intern
State Farm Insurance
Willowbrook, IL
05.2017 - 08.2017
- Made over 500 calls per shift to generate loyal customers for a variety of plan types.
- Built customer relationships within the community to promote State Farm products including auto, home and life insurance.
- Providing prompt, accurate and friendly service.
- Develop leads, schedule appointments, identify customer needs, market appropriate products and services, and worked with agent to establish, and meet marketing goals.
Education
Bachelor of Arts - Business Management
Michigan State University
2020
Skills
- Customer Service
- Customer Relations
- Negotiation Tactics
- Upselling and Cross Selling
- Objection handling
- Account Management
- Cold-calling
- Revenue Generation
- Records Management
- Customer Relationship Building
Timeline
Sales Service Representative
CINTAS, Professional Uniform And Facility Services
04.2023 - Current
Kitchen Manager & Catering Director
Barrio Tacos
03.2020 - 01.2023
Intern
Freight Management Inc. (FMI)
05.2019 - 08.2019
Intern
Village Bank and Trust
05.2018 - 08.2018
Sales and Administrative Intern
State Farm Insurance
05.2017 - 08.2017
Bachelor of Arts - Business Management
Michigan State University