Brian Carney
Nashville,TN
Summary
Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help the team. Persuasive communication style, strategic planning strength and top conflict resolution strengths.
Overview
7
7
years of professional experience
Work History
Sales Service Representative
CINTAS, Professional Uniform And Facility Services
04.2023 - Current
- Managed 150+ accounts weekly and $884,000 in yearly revenue with minimal turnover.
- Grew direct sales by $1,000 dollars weekly.
- Cross-sold and upsold products to customers based on expert understanding of current and forecasted needs.
- Offered knowledgeable insight into available products and services to help consumers make informed decisions.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
Kitchen Manager & Catering Director
Barrio Tacos
03.2020 - 01.2023
- Directly oversee staff of 10-15 kitchen team members to ensure maximum operation efficiency of kitchen that handles $10,000+ daily food sales on average.
- Responsible for weekly dry goods inventory ordering, receiving and organizing.
- Oversaw lower-level management weekly food product ordering.
- Develop new customers and maintain customer base to develop aspect of business (catering) that accounted for 3.2% of total company sales (2022: Q2-Q3) of total company sales.
- Emphasis on exceptional customer service with the ability to negotiate higher sales and high customer satisfaction while building loyal customer base.
- Lead interviews and identify acceptable candidates applying for position, oversee training of all new employees and ensure proper procedures are being taught and followed.
Intern
Freight Management Inc. (FMI)
05.2019 - 08.2019
- Assisted freight forwarding account managers on day-to-day operations by engaging in customer service relations, completing order shipments shipping and delivery, and performing other related freight forwarding tasks as requested.
- Responsible for communicating with customers to ensure customer satisfaction and FMI profitability.
- Oversaw smooth cradle-to-grave and overall CRM transitions/transactions.
- Developed marketing campaign and updated website interface on FMI’s launch of their own TMS.
- Completed a competitive commercial and marketing analysis and presented findings and recommendations to entire company and senior management.
Intern
Village Bank and Trust
05.2018 - 08.2018
- Assisted personal bankers in opening and closing accounts, establishing savings plans and other commercial banking products as well as monitoring financial activity in personal accounts for customers.
- Assisted branch manager and developed administrative skills of analyzing bank deposit information, creating sales and lending goals, marketing products, and evaluate errors or discrepancies in accounts.
- Worked as a teller providing quality customer service to all customers.
- Established and developed relationships with customers to ensure their satisfaction and comfort with Village Bank and Trust.
Sales and Administrative Intern
State Farm Insurance
05.2017 - 08.2017
- Made over 500 calls per shift to generate loyal customers for a variety of plan types.
- Built customer relationships within the community to promote State Farm products including auto, home and life insurance.
- Providing prompt, accurate and friendly service.
- Develop leads, schedule appointments, identify customer needs, market appropriate products and services, and worked with agent to establish, and meet marketing goals.
Education
Bachelor of Arts - Business Management
Michigan State University
2020
Skills
- Customer Service
- Customer Relations
- Negotiation Tactics
- Upselling and Cross Selling
- Objection handling
- Account Management
- Cold-calling
- Revenue Generation
- Records Management
- Customer Relationship Building
Timeline
Sales Service Representative
CINTAS, Professional Uniform And Facility Services
04.2023 - Current
Kitchen Manager & Catering Director
Barrio Tacos
03.2020 - 01.2023
Intern
Freight Management Inc. (FMI)
05.2019 - 08.2019
Intern
Village Bank and Trust
05.2018 - 08.2018
Sales and Administrative Intern
State Farm Insurance
05.2017 - 08.2017
Bachelor of Arts - Business Management
Michigan State University
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