Brian Castellon
East Haven,CT
Summary
Experienced with delivering high-quality support and resolving inquiries efficiently. Utilizes strong communication and problem-solving skills to address business needs and improve workflow and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Member Service Specialist
YouFit Gyms
09.2024 - 03.2025
- Executed daily business operations including opening the gym, initiating POS setup, and assisting the team in all related areas.
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Handled escalated concerns professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
Assistant Manager
ABC Fine Wine & Spirits
02.2022 - 05.2024
- Promoted to assistant manager at the Largo location 8 months after being hired at entry-level position.
- Managed inventory control, stock rotation, cash control, and store opening and closing procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations ensuring a clean and safe environment for customers and staff.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sales Associate
Big Y
07.2018 - 08.2021
- Worked in 4 different departments (dairy, grocery, general merchandise, and produce) stocking, building displays, assisting customers, and receiving deliveries.
- Organized shelves and built displays to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions and provided detailed product information.
- Maintained a clean and safe working environment by adhering to company health and safety standards at all times in the stock room.
- Unloaded pallets and deliveries and organized products in warehouse.
Club Soccer Organization Founder, President, Coach
University of New Haven
01.2013 - 01.2014
- Co-Founded the University of New Haven Men's Club Soccer Team Fall 2013.
- Coordinated with the Office of Student Activities and other departments to establish budget, fundraising, and organization for all aspects of the program.
- Built a positive organizational culture that fostered communication, player motivation, and skill training.
- Served as head coach from 2018-2019
- Built positive, productive training environments fostering team unity and camaraderie.
Education
Bachelor of Science - Management of Sports Industries
University of New Haven
West Haven, CT05.2016
Skills
- Customer engagement
- Workflow management
- Problem-solving
- Attention to detail
Timeline
Member Service Specialist
YouFit Gyms
09.2024 - 03.2025
Assistant Manager
ABC Fine Wine & Spirits
02.2022 - 05.2024
Sales Associate
Big Y
07.2018 - 08.2021
Club Soccer Organization Founder, President, Coach
University of New Haven
01.2013 - 01.2014
Bachelor of Science - Management of Sports Industries
University of New Haven
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