Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brian Cedeno Garcia

Miami,FL

Summary

Proven track record in enhancing customer satisfaction and financial goal achievement at Bank of America, leveraging strong problem-solving aptitude and analytical skills. Excelled in multitasking and decision-making, significantly contributing to client retention and fraud prevention. Demonstrates exceptional verbal and written communication, fostering robust relationships across banking and law enforcement sectors.

Overview

6
6
years of professional experience

Work History

Relationship Banker

Bank of America
02.2024 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.

Deputy Sheriff

Orange County Sheriff Office
01.2021 - 01.2024
  • Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
  • Conducted thorough investigations that led to the successful prosecution of numerous offenders.
  • Developed strong relationships with community leaders, fostering open communication channels for addressing concerns collaboratively.

Personal Banking Associate

Grove Bank and Trust
01.2020 - 12.2020
  • Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
  • Increased client retention through exceptional relationship-building and proactive problem-solving skills.
  • Resolved complex customer issues promptly, escalating matters when necessary to ensure timely resolutions and maintain client satisfaction.
  • Assisted customers in opening new accounts, ensuring thorough understanding of available products and services.
  • Assisted in managing branch risk levels by working closely with colleagues to identify and report any suspicious transactional activities or potential fraud attempts.

Bilingual Teller

Wells Fargo
01.2019 - 11.2019
  • Conducted regular audits on cash drawers, maintaining accurate records of transactions and inventory levels.
  • Built strong relationships with customers through active listening skills, empathetic responses, and expert problem resolution.
  • Processed a high volume of transactions daily, demonstrating attention to detail and accuracy under pressure.
  • Contributed to branch security measures by following established protocols for fraud detection and prevention.
  • Enhanced customer satisfaction by providing efficient and accurate transaction services in both English and Spanish.

Education

Bachelor of Science - Criminal Justice

Florida International University
Miami, FL
07.2020

Skills

  • Financial Services
  • Multitasking Abilities
  • Decision-Making
  • Time Management
  • Problem-solving aptitude
  • Analytical Skills
  • Fraud prevention
  • Criminal Investigations
  • Verbal and written communication

Languages

Spanish
Native or Bilingual

Timeline

Relationship Banker

Bank of America
02.2024 - Current

Deputy Sheriff

Orange County Sheriff Office
01.2021 - 01.2024

Personal Banking Associate

Grove Bank and Trust
01.2020 - 12.2020

Bilingual Teller

Wells Fargo
01.2019 - 11.2019

Bachelor of Science - Criminal Justice

Florida International University

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Brian Cedeno Garcia