Brian Cole
Sealy
Summary
Results-driven professional with extensive experience in service management. Demonstrated ability to lead teams, implement training programs, and streamline operations, resulting in improved productivity and customer retention. Committed to fostering a collaborative environment to achieve organizational goals.
Overview
1
1
Certificate
7
7
years of professional experience
Work History
Service Manager
Christian Brothers Automotive Corporation
Katy, TX
11.2025 - 06.2026
- Assisted in managing daily operations to ensure efficient service delivery.
- Collaborated with team members to troubleshoot customer issues and provide effective solutions.
- Implemented customer feedback processes to enhance service quality and satisfaction levels.
- Coordinated scheduling for technicians, optimizing workflow and resource allocation.
Shop Foreman
LoneStar Chevrolet
Houston, TX
10.2021 - 11.2025
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices for vehicle repairs and maintenance.
- Implemented process improvements that enhanced productivity and reduced downtime in shop activities.
- Coordinated scheduling of repair jobs to optimize resource allocation and minimize customer wait times.
- Conducted regular inspections to maintain quality control standards across all completed work.
- Resolved technical issues by collaborating with technicians, ensuring accurate diagnostics and repairs.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Directed daily operations of team of [36] technicians and shop professionals.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Evaluated employee performance regularly, offering praise for accomplishments and guidance on areas needing improvement.
- Assisted in the recruitment process by interviewing potential hires and selecting qualified candidates to join the team.
Parts and Service Director
Mac Haik Chrysler Dodge Jeep Ram
Houston, TX
02.2019 - 10.2021
- Led service department initiatives to enhance customer satisfaction and retention.
- Oversaw parts inventory management, ensuring optimal stock levels and timely replenishment.
- Developed training programs for service staff, improving technical skills and efficiency.
- Implemented process improvements that reduced service turnaround time by streamlining workflows.
- Collaborated with sales teams to align parts availability with customer demand forecasts.
- Managed vendor relationships to negotiate favorable terms and maintain quality supplies.
- Streamlined repair ticket processing—improving turnaround time on completed jobs and enhancing overall customer experience.
- Improved customer satisfaction by streamlining parts and service department processes.
- Boosted department profitability with effective pricing strategies and cost control measures.
- Evaluated employee performance through ongoing feedback, annual appraisals, and goal-setting discussions.
- Monitored key performance indicators to identify areas for improvement and implement corrective actions.
- Collaborated with sales team to drive revenue growth from parts and service operations.
- Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.
- Led a team of technicians to enhance overall productivity and maintain high-quality service standards.
- Established a safe work environment, adhering to industry regulations and minimizing workplace accidents.
- Implemented employee training programs for continuous skill development and improved job performance.
- Conducted regular staff meetings to foster open communication, teamwork, and problem-solving among employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Westbury Senior High School
Houston, TXNo Degree - Fixed Operations Management
General Motors University of Automotive Management
Houston, TXNo Degree - Service Management
General Motors University of Automotive Management
Houston, TXSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Conflict resolution-Employee Relations
- New employee hiring
- Workflow management
- Team collaboration and leadership
- Trustworthy and Dependable
Accomplishments
Started my Automotive career as a Service Technician specializing in Trim, Electrical and A/C-Heating repairs and worked my way up to Shop Foreman, Service Manager, and then to Parts and Service Director.
Certification
ASE Master Automobile Technician Expires 2029
ASE Collision Repair Technician Expires 2027
ASE Service Consultant-Expires 2027
Graduated GM University of Automotive Management
Completed 95% of GM technical training standards-2025
Completed 100% of GM Parts/Service Manager training
Customer Care and After Sales ELITE award winner-2019
Stellantis Certified Service Manager 2020-2021
Stellantis Certified CX-Customer Experience Certified-2021
Timeline
Service Manager
Christian Brothers Automotive Corporation
11.2025 - 06.2026
Shop Foreman
LoneStar Chevrolet
10.2021 - 11.2025
Parts and Service Director
Mac Haik Chrysler Dodge Jeep Ram
02.2019 - 10.2021
High School Diploma -
Westbury Senior High School
No Degree - Fixed Operations Management
General Motors University of Automotive Management
No Degree - Service Management
General Motors University of Automotive Management